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Microsoft Terminal Server

Phil Chapman
Phil Chapman asked
We have about 20 users who connect to a Microsoft Terminal Server hosted on the Amazon cloud.

Occasionally a user will say they got locked up and could not do anything and had to re-start their computer.

It’s my understand their actual workstation gets locked up.

Terminal Server:
Windows Server 2008 R2 Datacenter
SP 1
Terminal Server Client:
Windows XP SP2,  Windows Vista, Windows v7
No review has been made to see if the lockups only occur on certain OS.

The users click on a desktop Icon that runs the application.  The users do not have access to the server desktop.

Any thoughts as to how this happens and a fix for it would be appreciated.
Watch Question

can you check the event logs on the server this may give you some indication as to why the system is locking up at times.


I checked the event viewer and there were no entries this month.

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