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the server cannot fulfill the request

I have one remote user that is running Office 2011 on a Mac which is connected to my exchange server in the corporate office.  Every time he sends an email with attachment greater than 3 megs he gets the following message:  "Http error. The server cannot fulfill the request."
 
What do I do to resolve this?
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Exchange_Geek
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Check if restart of IIS does help fix this issue for you.

Regards,
Exchange_Geek
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ASKER

I have rebooted my server several since this error.    do you think this issue is on the server?
Seems to me yes. Let me research on this.

Regards,
Exchange_Geek
Are you sure that the Exchange can send data higher that 3 MB attachments?
What happens when another user tries to send exactly the same Email, Exactly the same Attachments? When you have tried this and posted the result here we can see whether this is a PC or server problem.
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ASKER

Internally I can send an email 12Meg attachment with no problem.
Check if you can modify to a bigger size, that'll help.

Regards,
Exchange_Geek
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ASKER

Will do Echange_geek.  
This is Exchange 2007 by the way.
Is it on W2k8 or W2k3?

If it is IIS6 - try this resource kit - link

Regards,
Exchange_Geek
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it's on SBS 2008
Perfect so IIS 7 link should work

Regards,
Exchange_Geek
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After installing the admin pack I don't see EWS in IIS Manager. what am I missing?
Do you see that under SBS Web applications?

Regards,
Exchange_Geek
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I do.  Under request filtering which Tab do I go under?  under the file name tab or Hidden segments when I Edit the feature settings the Max. Content setting is set to: 30000000 which is more than what you have in the notes but the user is still not able to send more than 3 megs out.  Where exactly should I be looking ?
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ASKER

The web.config file does not have any entries for maxReceivedMessageSize  either.
Interesting,

BTW the entry that you've got is and the entry that i've suggested is written below.
30000000
83886080

Were you able to locate the following setting?
In IIS Manager -> Choose EWS -> Configuration Editor -> Locate maxRequestLength and change the value to 81920 (converts to 80 Megs)

If you can't find the RecievedMessageSize - avoid it.

Regards,
Exchange_Geek
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I was not.  BTW: yours equals to 81 meg and mine is 30 Meg which is plenty. I just don't think i'm looking in the right place. but there's only so many tabs.
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did I screw up something Exchange-geek?
Perform an IISRESET, to check post applying the changes if something helped.

Apart from that trying to look into my docs to check which all settings you could check in order to get this working.

The above setting did help my friend fix his issue surely.

Regards,
Exchange_Geek
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ASKER

I did do a reset prior to the last message.  no luck.  but the thing is I Didn't change anything or knew where to change it.
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Also the interesting part about this is if I log on via owa in IE I can send a 6 Meg file just fine  But the user can not using his Outlook 2011 on the Mac.  I will have him email me the file back via owa.
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nothing?
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this is caused by Exchcange.