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outlook clients sending via hub transport with no send connector

Posted on 2012-08-13
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Last Modified: 2012-08-31
I have recently installed a second hub transport server to do some testing (nothing configured at first), i noticed after a couple of hours that any emails sent via outlook were getting caught in the new hub transport server.  not in any queue that could be flushed through but if i clicked on the messages tab i could see them all listed there.  i had to delete them all with NDRs so they could be resent.

If i configure the new hub transport server with a send connector, or add it to an existing send connector all emails flow ok.  If i shut the new hub transport server down then the emails go out the original hub transport server.

emails sent via OWA, LOB app or mobile phone all seem to go through the original hub transport server, emails via outlook all get caught in the new HT server if it's send connector isn't enabled.

i only wanted emails to go out via this HT server when the original is shutdown.  Has anyone seen this before or know what causes it and how to resolve?
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Question by:P4AC
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38288665
So you simply need to have both servers in the Send connector and if one is down other will automatically take the role of routing emails.

- Rancy
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Author Comment

by:P4AC
ID: 38288719
Thanks for the quick response Rancy, however i may be moving this HT server to another site with it's own internet connection and don't want emails going out of that line by default.

I know if i create another AD site and move the exchange into it then theoretically it won't use that hub transport server as it's not in the same site but if it is going to be the same site i want to be able to pick and choose which hub transport is being used.

I also found it really weird that the minute it was installed the exchange decided to route email out a hub transport server with no send connector configured rather than the one it had been using all this time, also if the connector is disabled it doesn't re-route it, it just goes into a no-mans land that you can't see in any queue.
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by:Manpreet SIngh Khatra
ID: 38288758
If you say that you dont want any emails to be routed to External from this server you can simply remove it from the Send connector .... but still this server might be used to route emails to another HUB for relaying if needed.

I know if i create another AD site and move the exchange into it then theoretically it won't use that hub transport server as it's not in the same site but if it is going to be the same site i want to be able to pick and choose which hub transport is being used - You are correct Site does prevent using any HUB as it uses its internal site HUB for mail delivery :)

Last part is surely very wired :(

- Rancy
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Author Comment

by:P4AC
ID: 38288807
if i remove it from the send connector that's when no emails go out at all, that's my whole problem. i've installed a new HT and all the users in my org want to use that one whether there's a send connector or not. i should probably have mentioned that this is only for external emails, internal work fine.

I've just done some testing and it gets weirder.  i created a mailbox role on that same server that's got the new HT server role and created a new user and sent an email and unless the original HT server is enabled emails from there go nowhere the same as my original users.

looks like users in my original mailbox server want to use the new HT server and won't go out the original server unless the new HT is shut down and users on the new mailbox server are doing the reverse and only sending out via the original HT server.

i must be missing something simple as this seems by design the fact that the issue replicates itself the other way.
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Author Comment

by:P4AC
ID: 38289057
okay, slight update as it's quiet in here now, the user i setup on the second HT/MB server sends every second external email when the original HT is not in a send connector, however users in the original HT/MB server still can't send any emails when the new HT is not in a send connector.
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by:Manpreet SIngh Khatra
ID: 38289177
Emails can only be sent to external if the server is in Send\Relay or some custom connector ....

If the same server has MBX and Transport it will always use the same server to route emails to the next hop until the recipient is not on the same server.

- Rancy
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Author Comment

by:P4AC
ID: 38289278
i know how everything is supposed to work, problem is it's not working, can't figure out why one MB/HT server requires another HT server to be in a send connector for emails to go out when there is a perfectly good one already installed on the MB server the outlook clients reside on.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38289305
Agree ..... check for any Transport eventID's on the server.
Do you have a firewall in between .... is it able to receive emails from the affected Exchange server .... there are many firewalls on which you can specifiy which IP to accept emails from :)

- Rancy
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Author Comment

by:P4AC
ID: 38289386
i've turned the internal firewalls off for testing but doesn't make any difference, IP filtering is done at the hardware firewall, i'll reboot servers tonight as a last resort then turn on diagnostic logging if it still isn't working, didn't have a lot of time to spend on this but looks like it's going to be a pain in the arse.
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by:Manpreet SIngh Khatra
ID: 38289439
:) ... will await your response

- Rancy
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Accepted Solution

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P4AC earned 0 total points
ID: 38291326
after rebooting the servers i noticed on logging back in that the time was out by about 8 minutes between the two exchange servers.  i synced the two servers up and now when i remove one of the send connectors it sends email via the other one.  there is a bit of a lag on it as for some reason it still wants to send it via the opposite HT server than the one the mailbox is located on but at least it goes now after whatever time out it is checking against.

would still love to know why the MB server does not try to send out of it's own HT first but i'm sure that will remain a mystery.
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LVL 52

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by:Manpreet SIngh Khatra
ID: 38334543
I had suggested to check for EventID's on the server also did put so much effort .... hope that should have helped and some points should have been awarded :(

- Rancy
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Author Closing Comment

by:P4AC
ID: 38353486
solution was to sync up the two exchange servers time
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