Is there any way to change the record ownership from the workflow creator to the person performing the workflow process?
Posted on 2012-08-13
I hope you can help.
I have created several workflows in which a record is created. For example, in one scenario when a user checks a 'return trip' check box on the incident record a workflow is kicked off to create a copy of the record for starting a new incident.
My security level is administrator and the workflow assigns me as the creator of the new record rather than the user. The user has a lower security level for their business unit only.
I have added an 'assign record' step in the workflow but it is still making me the creator of the copy so that the record is not showing in the user's list. It is only showing in my list. I have to manually assign the record for it to show in the user's list.
What should I do?