Dell Open Manage shows PowerEdge 2900 PERC 5/i driver out of date but firmware is up to date. How can this be?

Posted on 2012-08-13
Medium Priority
Last Modified: 2016-11-23
Dell Open Manage shows PowerEdge 2900 PERC 5/i driver out of date but firmware is up to date. How can this be?
It says:

Firmware Version 5.2.2-0072
Driver Version
Minimum Required Driver Version
Storport Driver Version 5.2.3790.3959
Minimum Required Storport Driver Version 5.2.3790.4173

I do not see any driver on www.dell.com/support for the firmware (server is running Windows 2003). All they show is the firmware upgrade which does me no good. No driver shown.

If I end up finding the driver how do I apply it?

And do I really need to worry about it because the firmware is up to date?

Totally confused...
Question by:rr4406pak
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Expert Comment

ID: 38289372
Driver and Firmware are different.  Firmware is on the hardware level, Driver is on the OS level.  So the two can be different (in 99.9999% of teh cases they are different).

There should be an update to the Drive and the Storport driver on the dell site.  Check the storage device you're connecting to for the latest storport driver and the driver page of the server for the updated SCSI card driver.

Three components here:

Firmware:  Hardware
Driver:  For the OS to communicate with the device
Storport:  How the OS interacts with the storage (SAN).

Hope that helps!
LVL 33

Accepted Solution

PowerEdgeTech earned 2000 total points
ID: 38289399
LVL 33

Expert Comment

ID: 38289425
"And do I really need to worry about it because the firmware is up to date?"

Yes, because the driver and firmware versions are often dependent on one another for proper operation.  In some cases, updating the firmware before the driver can result in a system not booting.

Also, before updating the RAID firmware, you should have updated your other system firmware, as well.  If you haven't updated your BIOS and ESM/BMC already, then I would strongly recommend that you do so.
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Author Comment

ID: 38289495
WoW! Your Driver ( link worked perfect! Thanks!

But the Storport link I do not think is the correct one. It comes up as "Microsoft Storport Version (SAS Non-RAID)" but I am running a RAID5 configuration with 8 disks.
Are you sure this is the right driver?
LVL 33

Expert Comment

ID: 38289518
The same Storport driver is used for all of them:

Applies to:
Storport Version (SAS Non-RAID)
Storport Version (SAS RAID)
Storport Version (Serial ATA)
Storport Version (SCSI RAID)
Storport Version (SCSI non-RAID)

The link I gave you is just to a text file that outlines the Microsoft KB and information related to obtaining and installing the Storport driver.

Author Comment

ID: 38289692
I got it to work with the info you supplied.
LVL 33

Expert Comment

ID: 38289717
No problem :)  Take care!

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