About 4 days ago I was on a phone call when the other party told me that my voice was dropping out and they could not hear me. I called Ooma and they told me that my network was not working properly. I went to speedtest.net and got very poor reports. I am supposed to get 10 mbps download and 2 up and I was getting .5 down and .3 up.
The jitter was also bad.
I called a number of times and Verizon tried to fix it and each time it worked for 5 minutes and degraded again. A repairman came today and checked my line and eventually changed the ONT box and swapped my modem.
The problem was not corrected. What could possibly be causing my to have terrible jitter particularly and what can be done to correct this problem?