Ooma phone problems due to Verizon Fios sudden drop in reliability
About 4 days ago I was on a phone call when the other party told me that my voice was dropping out and they could not hear me. I called Ooma and they told me that my network was not working properly. I went to speedtest.net and got very poor reports. I am supposed to get 10 mbps download and 2 up and I was getting .5 down and .3 up.
The jitter was also bad.
I called a number of times and Verizon tried to fix it and each time it worked for 5 minutes and degraded again. A repairman came today and checked my line and eventually changed the ONT box and swapped my modem.
The problem was not corrected. What could possibly be causing my to have terrible jitter particularly and what can be done to correct this problem?
The jitter was also bad.
I called a number of times and Verizon tried to fix it and each time it worked for 5 minutes and degraded again. A repairman came today and checked my line and eventually changed the ONT box and swapped my modem.
The problem was not corrected. What could possibly be causing my to have terrible jitter particularly and what can be done to correct this problem?
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ASKER
You are correct. Ooma likes to have their device before the router directly connected to the modem so that they control their own QOS. The Verizon router is a combination modem and router so one would have to play games to accomplish that with port forwarding.
If I couldn't have gotten the bandwidth problem solved, I would have done that next.
If I couldn't have gotten the bandwidth problem solved, I would have done that next.
ASKER
The bottom line cause of the problem in this case was the impact of Crashplan in a high activity mode. However, btetlow-expert's comments were true and valuable.
On the Crashplan -- I'm only vaguely familiar with it -- is there no means to throttle its bandwidth consumption? That seems a rather demanding application if it's drawing so much on the bandwidth as to interfere with other applications.
Perhaps there is a way to use QOS with your Ooma. I believe the modem you have does have support for QOS, and perhaps you can leverage that to help mitigate the Crashplan consumption.