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JRome225Flag for United States of America

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Cisco Unity Phone Tree 8.1

Hello,

I am looking for help on modifying our phone tree. Such as: Where are the files located? How do I determine "button" paths, how do I modify in general? Any help is appreciated.
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voipman
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How much modifying do you want to do?  I would think you have call handlers setup though some people use regular vm boxes.  I think you are referring to the actual greeting when asking where are the files.  They are in the greetings section of the call handler depending on your set you most likely have a day and night greeting.   As far as button paths, those are the caller inputs and you can set them up to go pretty much anywhere you want.  A specific end user another call handler for more information, corporate directory, external number hunt group the possibilities are almost endless.

What exactly do you want to do to the call tree?
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Correct, I am calling the call handlers a phone tree. I have put everything in place but when someone calls there is a "sorry" before the greeting. As if the system is looking for a voicemailbox...Do you or anyone know how to fix this?
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voipman
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