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Outlook 2003, 2007, 2010 and Exchange 2007 Servers Out Of Office Messages Problem

Hello,
I have two exchange 2007 servers in two locations connected via a 3Mbps WAN Connection.  Server Exch1 was installed first, then Exch2 was installed.

Some outlook users aren't able to change OOF (out of office) settings because their outlook tries to connect to the remote exchange rather than the one that hosts their inbox and is local. I ran "Test Email Autoconfiguration" on outlook 2010 and it shows the "Availability Service URL, and OOF URL all pointing to the remote server.  I can solve the problem by allowing those users to access the remote servers over the WAN but that is slow and I don't need them to depend on that connection since they should be able to do without.

I also think somehow those users need to connect to this remote server before they can view an attachment making viewing attachments very slow.  I know this makes no sense since all they need should be on the local server.

How can I fix this problem?  How do I specify which servers  certain users have in their outlook?  Here is a sample of what the test returns, please note that exch1.mydomain.com is the local and hosts their inbox, and exch2.mydomain.com is the remote.
        <ASUrl>https://exch2.mydomain.com/EWS/Exchange.asmx</ASUrl>
        <EwsUrl>https://exch2.mydomain.com/EWS/Exchange.asmx</EwsUrl>
        <OOFUrl>https://exch2.mydomain.com/EWS/Exchange.asmx</OOFUrl>
        <UMUrl>https://exch1.mydomain.com/UnifiedMessaging/Service.asmx</UMUrl>

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billfusion
Asked:
billfusion
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1 Solution
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Where is the CAS server ?
Is Outlook in Online or Cache ?

Outlook connects to Exchange Mailbox via CAS so you need to understand which server hosts CAS and working ..... if not connecting to your insite servers check all Services on those servers.

Test-ServiceHealth

- Rancy
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billfusionAuthor Commented:
Outlook is running in cached mode.  Both exchange servers are CAS and are running fine.  Test-ServiceHealth  returned that all required services are installed and running.  Users on both server are able to connect to their mailboxes and view all that they need to do.  If they're unable to reach the remote server (which auto-discover sets as their OOF-URL) then OOF is not accessible.  They can connect to the OWA and set OOF without trouble.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
So is the Certs on the other CAS ?
As you say if you create a new outlook profile it still auto-reverts to other CAS ?

Do you simply want it to point to internal CAS, if so you can make a Host entry of the internal CAS on teh client machine and create a New Outlook Profile and check.

- Rancy
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billfusionAuthor Commented:
Thanks for your reply.

There are certs on both CAS machines and they are valid.  Both have the same internal and external DNS names so there is nothing wrong on that end.  What I need to is be able to specify why OOF server a client uses.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
I dont think we can say use this CAS for just this feature .... we can simply use Host file for internal CAS.

- Rancy
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MegaNuk3Commented:
Have you defined separate AD sites? And are the user workstations separated into those sites?

You can scope CAS servers to sites.

If you only have 10 PCs it would be quicker just to put a HOSTS file in on the problem PCs pointing them at their local CAS.
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MegaNuk3Commented:
This article will explain what I am saying in my comment above: http://www.shudnow.net/2008/08/24/configuring-exchange2007-autodiscover-site-affinity/
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billfusionAuthor Commented:
Thanks MegaNuk3, I will look into this and see how it fits what we need.
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