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Email sent to User2 is seen by User3

Posted on 2012-08-14
Medium Priority
Last Modified: 2012-09-17

E-mail based on 1and1.com hosting. Office internet by Bellsouth.net.

User1 sends an e-mail to User2 from one PC in the office running Office 2010. User2 is on the same office also running Office 2010. There are no rules in any of the Outlooks or in the host e-mail settings to forward to User3.

However, User3 gets a copy of the e-mail message and on the message header it can be seen the TO for User2 but the ENVELOPE-TO with User 3.

How this can happen?
Question by:phermi
  • 3
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LVL 47

Accepted Solution

apache09 earned 1500 total points
ID: 38294951
This is quite often an case of one of the users having delegate access setup for another

Check User2's Outlook Settings under FIle>Account Settings>Delegate Access

Do you see any delegates listed?
If you see User 3 listed here, simply remove them
You may see a string of characters, delete that if seen

You also may see no one here, or delegate but not this specific user

In such cases it could be a Ghost Delegate (A Known Issue/Error in OUtook)

To remove Ghost delegates, simply add anyone as a delegate
Close outlook
Reopen outlook and remove that delegate

This will update the delegate cache and User 3 should no longer get the email

Author Comment

ID: 38297370

Thanks. I did not consider delegate as the source of the problem as I thought that only happen when the PC is in a domain and something like Exchange is in the equation.

In any case, there is nothign related to DELEGATE accees inside of User2 settings.
LVL 47

Expert Comment

ID: 38314962
When you say nothing related to Delegate Access, Do you mean there is no option for it

Or the Delegate Settings are availabel but just doesnt have anyone listed

Author Comment

ID: 38330519
No option for it

Author Comment

ID: 38407359
This will go to the misteries folder.

Thanks for replying anyways.

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