Email sent to User2 is seen by User3

Posted on 2012-08-14
Last Modified: 2012-09-17

E-mail based on hosting. Office internet by

User1 sends an e-mail to User2 from one PC in the office running Office 2010. User2 is on the same office also running Office 2010. There are no rules in any of the Outlooks or in the host e-mail settings to forward to User3.

However, User3 gets a copy of the e-mail message and on the message header it can be seen the TO for User2 but the ENVELOPE-TO with User 3.

How this can happen?
Question by:phermi
    LVL 47

    Accepted Solution

    This is quite often an case of one of the users having delegate access setup for another

    Check User2's Outlook Settings under FIle>Account Settings>Delegate Access

    Do you see any delegates listed?
    If you see User 3 listed here, simply remove them
    You may see a string of characters, delete that if seen

    You also may see no one here, or delegate but not this specific user

    In such cases it could be a Ghost Delegate (A Known Issue/Error in OUtook)

    To remove Ghost delegates, simply add anyone as a delegate
    Close outlook
    Reopen outlook and remove that delegate

    This will update the delegate cache and User 3 should no longer get the email

    Author Comment


    Thanks. I did not consider delegate as the source of the problem as I thought that only happen when the PC is in a domain and something like Exchange is in the equation.

    In any case, there is nothign related to DELEGATE accees inside of User2 settings.
    LVL 47

    Expert Comment

    When you say nothing related to Delegate Access, Do you mean there is no option for it

    Or the Delegate Settings are availabel but just doesnt have anyone listed

    Author Comment

    No option for it

    Author Comment

    This will go to the misteries folder.

    Thanks for replying anyways.

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