Google Apps IMAP No Longer Works?

Posted on 2012-08-14
Last Modified: 2012-08-25
We have a free Google Apps account.

Everything works fine, but one account in unable to access the account via IMAP.

The web login works, the credentials are right and IMAP is enabled (there are no errors), and it shows the folder structure, but doesn't download any mail in Outlook 2010.  It just stopped a couple of days ago.  A reinstall did not fix it nor a delete and reload of the account credentials.  

We tried it in ThunderBird and got the error System Error Failure.

We tried it on a different connection/computer and got similar errors.

All the other email addresses are working without issue.  

Google offers no support and I believe this is a server issue.

There is no way to delete this email address and recreate it as there is too much data at stake in the email box.

What to do?
Question by:gta2011
    LVL 4

    Expert Comment

    When you say IMAP is enabled, do you mean IMAP is enabled in that account's Email -> Settings -> Forwarding and POP/IMAP -> IMAP Access?

    What do "tracert" and "tracert" return?

    Might be worth trying to disable IMAP on that page, and re-enable after a while.

    If you're finding that IMAP still doesn't work after that on a different computer and different connection (or better yet, on a phone), you could start trying to test things with telnet, but really it probably is a server issue and you won't be able to do much without Google Support.

    Not sure if you've done your For Business trial yet. If not, you get support during the 30 day trial.
    LVL 4

    Expert Comment

    Also, always worth trying to unlock captcha, just to be sure:
    LVL 14

    Expert Comment

    by:Allen Falcon
    cpnz is on track ... make sure you unlock the account.

    Google limits the number of concurrent IMAP connections to help prevent spammers from using gmail accounts.   If you have multiple devices all connecting via IMAP, you may exceed the connection limit (each device will open multiple connections concurrently).

    To prevent this from happening, we recommend using ActiveSync for iPhones and iPads.

    Also, if you upgrade to Google Apps for Business, you can use the Google Apps Sync for MS Outlook, or GASMO, add-on which uses MAPI to sync calendars and contacts as well as email.


    Accepted Solution

    We called Google support and it ended up being an issue on their end.

    Author Closing Comment

    No additional information to add.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    What Security Threats Are You Missing?

    Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

    Automapping, a wonderful feature with Exchange 2010 (SP2 onwards I believe), allows additional/Shared mailboxes that a user has access to be automatically mapped on Outlook client, simplifying the process by adding them while Outlook launches. Ho…
    Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
    The purpose of this video is to demonstrate how to use PicMonkey software to customize images for a Mailchimp campaign. Picmonkey is free and simple online software which can be used by users who don’t have robust editing software such as Photoshop,…
    Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

    758 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now