Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 987
  • Last Modified:

No Internet on desktop browser

I opened up my browser (Firefox) today on my desktop and suddenly I've lost the internet on my cable modem.  However, the wireless works fine on my laptop.

I've tried rebooting my computer, rebooting the modem several times over with no change.  I have gone to "safe mode with networking" and the Internet works!  I reboot to full Windows and it doesn't.  I cannot do a "restore point."  Even when I completely shut off the BitDefender, Windows tells me that it cannot perform the restore function due to an anti-spam (or other such) program running which I already shut off!

One thing I've noticed that is new: when the computer boots up in the regular fashion, I get a notebook screen that carries the following message:
 
[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

What does this mean?  

Any suggestions on what else I should do?
0
ArtG2521
Asked:
ArtG2521
  • 4
  • 3
  • 2
  • +2
2 Solutions
 
Rob MinersCommented:
Follow this link for instructions on how to fix Notepad Starts With "[.ShellClassInfo] LocalizedResourceName=@%SystemRoot%\System32\Shell32.dll,-21787" When You Start Your Computer

http://support.microsoft.com/kb/330132

check to see if it isnt a startup Item or a Service interfering with the connnection.

Try the steps below using msconfig to see if its a Service or Program that is interfering. If it works Ok, re-enable 1 or 2 items at a time, keep testing until you find out what is causing the problem.

Press the WinKey + r run msconfig

Click the Services tab then tick Hide all Microsoft Services, disable all Services except for Antivirus.

Click the Startup tab and disable all references in Startup Item except for Antivirus. Click Ok and click again to restart your Computer and try to reproduce the problem.

To test to see if the Antivirus is causing problems, you can remove the Ethernet cable or turn off the Modem for awhile, if you use wireless. Most Antivirus products these days can be temporarily disabled long enough to test by using their software.
0
 
Darr247Commented:
If rrjmin0's suggestions don't get you back online, reset the TCP stack.

e.g.
click the 'start' orb
type cmd in the search box
hold down Ctrl+Shift and hit Enter
(or right-click the result that appears at the top of the start menu, under Programs (1), and choose Run as administrator)
answer Yes to the UAC prompt
In the command window that opens, run the command
netsh int ip reset c:\resetlog.txt

When that finishes, close the administration window, reboot, and try your connection again.
0
 
web_trackerCommented:
One other thing I would check is go to the control panel, click on "Intenet Options", Click on the connections tab, click on the lan settings button, put a check mark in the box "automatically detect settings", If there is a check mark in the box "use a proxy server for your lan", remove it. Then click on the two ok buttons.
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
ArtG2521Author Commented:
Thanks.  I will try these options and let you know soon.
0
 
younghvCommented:
If you want to use an automated tool to reset/repair your connectivity settings, try using "RogueKiller".

http://www.experts-exchange.com/A_4922.html Rogue-Killer-What-a-great-name

It won't hurt to spend a few minutes to verify that this isn't being caused by some kind of malware:

http://www.experts-exchange.com/A_5124.html Stop-the-Bleeding-First-Aid-for-Malware

If you run any of the tools/scanners recommended, please post the logs generated for us to review.
0
 
ArtG2521Author Commented:
Did all the suggestions except rogue killer.  Nothing worked.  Internet still works in safe mode with networking but not in Windows even with ALL services shut off and ALL startup programs shut off.  Malware WAS detected and eliminated but it did not solve problem.  

I did however discover something.  Some diagnostics told me my card was working properly but the DNS server was not responding.  I was suspecting the Comcast modem/router, but if their was a problem it would not work in safe mode with networking.  I am beginning to think that malware damaged something in Windows so much that I may have to backup files and reformat.
0
 
younghvCommented:
"Malware WAS detected and eliminated but it did not solve problem."

Quite frankly, I seriously doubt that.

"Did all the suggestions except rogue killer"

If you don't use the right tools - in the right sequence - you are not going to properly remove/repair malware and the damage it causes.

I am sorry that you decided not to accept the advice I posted, but wish you well solving this.

(Unubscribing from this question to prevent future notification of posts.)
0
 
Darr247Commented:
Please attach the C:\resetlog.txt file created by resetting the TCP stack.

Thanks.
0
 
web_trackerCommented:
You should definitely follow younghv's advice as he is one of the best advisors in virus/malware removal on the experts exchange site
0
 
ArtG2521Author Commented:
Apparently younghv did not want to hang around and has a bit of an attitude toward me.  I have been very busy with my normal work and have been using my laptop to get me thru.  I used Malware Bytes BEFORE I knew about Rogue Killer and it did get rid of malware but it did not solve the problem, as I stated. I still need to try Rogue Killer and will report back.
0
 
Darr247Commented:
The proper way is to run RogueKiller, let it do its prescan, then click the Scan button in the upper right of the RogueKiller dialog. When that finishes, minimize RogueKiller (do not close it nor exit out of it) and run a full scan with MBAM.

Still waiting for the c:\resetlog.txt file created when resetting the TCP stack, by the way.
0
 
ArtG2521Author Commented:
I followed the directions carefully and tried Roguekiller and then MBAM as instructed, although they both found things wrong and eliminated them, it still did not solve the problem.  As to the c:\resetlog.txt, I had reset the TCP stack twice, but could not find the txt file even with a search.

I finally decided that even though I am grateful that I certainly learned some things, I could not devote any more time to this.  I always backup frequently, so I reformatted and in a couple of hours was completely up and smooth running.

I will still award points because I never would have found out about roguekiller if I had not attempted the repair.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 4
  • 3
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now