We help IT Professionals succeed at work.

Exchange Primary SMTP error

Medium Priority
526 Views
Last Modified: 2012-10-21
Hi All,

I have run into an unusual issue here when creating new user mail boxes within the EMC (2010). For some reason when I create a new user mailbox for a new user and specify the actual orgainizational unit and enter in all the required info in order to create the mailbox, the end result is now always the incorrect Primary SMTP address and for some reason it is using the domain from a different OU even though I have specified the correct OU for the mail box in the during the setup.

Any ideas and suggestions would be greatly appreciated.

Thanks,
Adrian
Comment
Watch Question

Sajid Shaik MSystem Admin
CERTIFIED EXPERT

Commented:
first create a user in domain ou then try to create mail box for that user and check
Sajid Shaik MSystem Admin
CERTIFIED EXPERT

Commented:
check the event viewer
Mike ThomasConsultant
Top Expert 2010
Commented:
Check the email address policy under the hub transport role to make sure it is configured OK
Manpreet SIngh KhatraSolutions Architect, Project Lead
CERTIFIED EXPERT
Top Expert 2013
Commented:
You can create a User in Ad and while creating the Mailbox you can select the option for existing AD account and work.

However if you can share the Exchange version i can share the command to user from shell.

- Rancy
Manpreet SIngh KhatraSolutions Architect, Project Lead
CERTIFIED EXPERT
Top Expert 2013

Commented:
New-Mailbox -UserPrincipalName user@domain.com -PrimarySmtpAddress user@domain.com -Alias chris -Database "Mailbox Database 1" -Name ChrisAshton -OrganizationalUnit "YourDomain.com/OU" -Password $password -FirstName Chris -LastName Ashton -DisplayName "Chris Ashton" -ResetPasswordOnNextLogon $True

Possibly this should help !!

- Rancy

Author

Commented:
Hi All, apologies for the delayed response I have attempted to createa  user within AD first then search for the user with EMC still to no avail. I also checked the email address policy under the hub transport and all appears OK.
Manpreet SIngh KhatraSolutions Architect, Project Lead
CERTIFIED EXPERT
Top Expert 2013

Commented:
If you create a simple user and while creating a Mailbox in EMC and select existing user and work it will allow you to see all users in AD that dont have mailbox :)

- Rancy
Commented:
I managed to get around this issue by performing the following.  


Just go to the properties on the mailbox, then click email addresses, then untick the box that says “automatically update email address” then you can manually add the address@company.com.au in and set it as the default SMTP address.
Manpreet SIngh KhatraSolutions Architect, Project Lead
CERTIFIED EXPERT
Top Expert 2013

Commented:
Humm thats good !!

Author

Commented:
I managed to get around this issue by performing the following.  


Just go to the properties on the mailbox, then click email addresses, then untick the box that says “automatically update email address” then you can manually add the address@company.com.au in and set it as the default SMTP address.

Explore More ContentExplore courses, solutions, and other research materials related to this topic.