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Another yahoo hack question

Yahoo account is hacked, spam emails are being sent to contact list asking for money expressing user is mug I'm madrid send money through wester union.
User tried change password but unfortunately security question is not working , the user did not have alternate email account and phone number on his profile,
Can he still get help from yahoo to get his account back?
Thank you
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OscarIT support


By the way I have exhausted yahoo help but got nothing so far.
have you guys tried calling Yahoo support for a password reset?  

OscarIT support


Thank you for the information, I just got a text that he called Yahoo and they helped him to get his 10 years e-mail account back. He thanks  me a lot and I pass all to you.
Greate help. Thanks again

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