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Windows 2008 Terminal Server Desktop Icons revert to left after refresh or login

Posted on 2012-08-15
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Hi,

I have an issue with one of my customers that has me stuck.

It is a 10 User network with a SBS 2011 server acting as DC, Exchange etc. and Windows 2008 RDS server, which they log onto via dumb terminals.

Only one user is having an issue where if he moves Desktop icons to suit his requirements, they move back to the left hand side in alphabetical order, when a Desktop refresh is done or they log off and on: There is no mandatory profile and I have tried setting this User as an Administrator but no difference. I have tried every possible combination of settings, as far, as arranging Desktop icons go but it is always the same result.

There is no difference between this User and any other as far as GPO membership or rights go and am starting to think it is a User setting in the registry that is causing this?

Also, adding files, shortcuts etc. to the Desktop works, it is just the arrangement that is the problem.

Please help!

Regards,
Gavin
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Question by:Gavin75
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by:Rich Weissler
ID: 38295978
Just to double check -- While that user is logged in, if you right click on the desktop, select "Arrange Icons by", confirm that "auto arrange" isn't turned on?  (I'm just testing assumptions, and that would be the easy thing to check.)
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Author Comment

by:Gavin75
ID: 38300062
Hi, just double checked but "Auto Arrange icons" is not ticked, only "Align icons to grid"and have already tried with this disabled and it makes no difference.
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Rich Weissler earned 1500 total points
ID: 38300112
Aha.  Okay, a quick look around in the technet forums and elsewhere says this is a 'design feature'.  :-/  Looks like some folks have workarounds... even some which have appeared in Expert-Exchange in the past.
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Author Comment

by:Gavin75
ID: 38314384
Hi, apologies for the late response!

Thanks for the solution but this would mean the User restoring the icon positions everytime they logon: I am going to give the MODIOX version a go, as I notice there is a command line based version, which may enable me to include it as a log on/off script and save the User restoring everytime.

There must be somewhere in the registry this issue is originating from?
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Author Comment

by:Gavin75
ID: 38314403
Just a thought - I only have one User with an issue on this Terminal Server and don't want to mess up anything for the others. Is there a chance installing this type of Desktop Icon control software, will mean it having to be used for all Users?
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Expert Comment

by:Rich Weissler
ID: 38316273
Shouldn't make it a 'have to' for the other users.  Worst case, it comes available to them, but it shouldn't 'tickle' the desktop causing it re-sort the icons... (any more than installing any other software on the terminal server might, that is.)
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