Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1635
  • Last Modified:

SEP client (Unmanaged) won't install on Windows 2003 SP2

Hi!

Symantec endpoint client installation rolls back at stage "configuring services"
I've tried all suggestions listed on Symantec KB's & forums but in vain.

Attached is SEP_LOG_installtion file. I'm logged in as administrator.

Please let me root cause & solution.


Thanks!
SEP-INST.LOG
0
Aki2014
Asked:
Aki2014
1 Solution
 
chubby_informerCommented:
recreate a package or install it directly from the CD
0
 
Aki2014Author Commented:
I'm installing from CD,as it's a unmanaged client,but in same situation as described.
0
 
chubby_informerCommented:
in the CD 2 there should be a tool that removed competitors products.  maybe anther antivirus is blocking it from installing.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
Aki2014Author Commented:
I tried Scscleanwipe & NoNav but in vain. I cross checked & didn't find any other antivirus on system.


Did you get anything from attached log file?
0
 
chubby_informerCommented:
"AgentMainCA: ERROR: MsiEnumRelatedProducts failed with error 259"


try here
http://www.symantec.com/connect/forums/sep-mr4-client-install-msi-install
0
 
Thomas Zucker-ScharffSystems AnalystCommented:
Not to hijack this thread too much, but

<hijack>
I had SEP on my server 2003 unmanaged (sounds similar to yours) I found hat the newer version of SEP wouldn't install and the old version was eating up over a gigabyte worth of space even after I deleted or moved everything I could.  I changed to GFI's Vipre for Business and saved 0ver 900mb of space and have never looked back.
</hijack>
0
 
Aki2014Author Commented:
Thanks for the link. Actually, I couldn't get what exactly needs to be done as per above link.
http://www.symantec.com/connect/forums/sep-mr4-client-install-msi-install

Do I've to edit setAid.ini or run any command?

Can you please clear it?


Many thanks for your reply.
0
 
Aki2014Author Commented:
Even  I followed manual uninstallation procedure for SEP,but in vain.

Cannot understand what is stopping SEP to install.


Please suggest..
0
 
Ben_LiaoCommented:
Error in the log is:
MSIASSERT - 2012-08-15-10-44-09-000 : cc::CServiceControl::WaitForService(188) :  Service status is incorrect. Returning false:
MSIASSERT - StartEventLogService: WaitForService failed:
Action ended 10:44:09: InstallFinalize. Return value 3.



In certain operating systems, the Windows event service may not start. Following steps can be performed to start the service, and installation goes fine.


1. Open folder C:\Windows\System32
2. Right click folder "LogFiles" - open Properties
3. Open Security-tab and click Advanced
4. open Owner-tab and click Edit
5. Mark Administrator (or your user) under "Change owner to:"
6. Put a check mark next to "Replace owner on sub containers and objects", press OK and press "Continue" to all error messages
7. Close all open windows
8. Restart your PC, and the Event Log Service will restart automatically


Also, if c:\windows\system32\eventlog.dll  is missing, please try to copy it from another machine.
Please let me know if the solution provided works.Thanks.
0

Featured Post

Who's Defending Your Organization from Threats?

Protecting against advanced threats requires an IT dream team – a well-oiled machine of people and solutions working together to defend your organization. Download our resource kit today to learn more about the tools you need to build you IT Dream Team!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now