SEP client (Unmanaged) won't install on Windows 2003 SP2

Posted on 2012-08-15
Last Modified: 2013-12-09

Symantec endpoint client installation rolls back at stage "configuring services"
I've tried all suggestions listed on Symantec KB's & forums but in vain.

Attached is SEP_LOG_installtion file. I'm logged in as administrator.

Please let me root cause & solution.

Question by:Aki2014
    LVL 10

    Expert Comment

    recreate a package or install it directly from the CD

    Author Comment

    I'm installing from CD,as it's a unmanaged client,but in same situation as described.
    LVL 10

    Expert Comment

    in the CD 2 there should be a tool that removed competitors products.  maybe anther antivirus is blocking it from installing.

    Author Comment

    I tried Scscleanwipe & NoNav but in vain. I cross checked & didn't find any other antivirus on system.

    Did you get anything from attached log file?
    LVL 10

    Expert Comment

    "AgentMainCA: ERROR: MsiEnumRelatedProducts failed with error 259"

    try here
    LVL 26

    Expert Comment

    by:Thomas Zucker-Scharff
    Not to hijack this thread too much, but

    I had SEP on my server 2003 unmanaged (sounds similar to yours) I found hat the newer version of SEP wouldn't install and the old version was eating up over a gigabyte worth of space even after I deleted or moved everything I could.  I changed to GFI's Vipre for Business and saved 0ver 900mb of space and have never looked back.

    Author Comment

    Thanks for the link. Actually, I couldn't get what exactly needs to be done as per above link.

    Do I've to edit setAid.ini or run any command?

    Can you please clear it?

    Many thanks for your reply.

    Author Comment

    Even  I followed manual uninstallation procedure for SEP,but in vain.

    Cannot understand what is stopping SEP to install.

    Please suggest..
    LVL 1

    Accepted Solution

    Error in the log is:
    MSIASSERT - 2012-08-15-10-44-09-000 : cc::CServiceControl::WaitForService(188) :  Service status is incorrect. Returning false:
    MSIASSERT - StartEventLogService: WaitForService failed:
    Action ended 10:44:09: InstallFinalize. Return value 3.

    In certain operating systems, the Windows event service may not start. Following steps can be performed to start the service, and installation goes fine.

    1. Open folder C:\Windows\System32
    2. Right click folder "LogFiles" - open Properties
    3. Open Security-tab and click Advanced
    4. open Owner-tab and click Edit
    5. Mark Administrator (or your user) under "Change owner to:"
    6. Put a check mark next to "Replace owner on sub containers and objects", press OK and press "Continue" to all error messages
    7. Close all open windows
    8. Restart your PC, and the Event Log Service will restart automatically

    Also, if c:\windows\system32\eventlog.dll  is missing, please try to copy it from another machine.
    Please let me know if the solution provided works.Thanks.

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