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SBS2011 RWW Connection to remote PC trying to log on as local PC name and user on laptop

Posted on 2012-08-15
Medium Priority
Last Modified: 2012-09-18

Have a user who can log onto RWW from a Windows XP netbook and check email e.t.c. without having any issues. However when they click the button to remotely log on to their office PC it asks for the users username and password so we enter the same username and password that we used to successfully log on to RWW. It then creates the connection to the office PC but then says "The user name or password is incorrect" when I click cancel it goes to the log on screen and I notice that It's trying to log on to the useraccount with the local laptop name instead of the domain so its says userslaptopname\username so you have to click on Change User then enter domainname\username and the password and it then lets you in.

This is beyond my user and I've been asked to make it work so that it automatically tries to log on with the correct domain and user details instead of having to cancel, change user, enter domain\user e.t.c.

Out of curiosity I've tried it on 2 different computers and they all behave fine so it's an issue on this XP netbook from what I can tell.  Is it possible caching the incorrect credentials?

Also an interesting other point is that when you initially enter the username and password after clicking the "Connect to Office PC" button within RWW it will not allow you to log on if you tick the "remember password" box. If you untick it however you can log on.


Question by:amlydiate
  • 2

Accepted Solution

Abbas Haidar earned 2000 total points
ID: 38296921
when you connect for the first time use the domain\username and make sure you tick the box to remember the user account on next logon

Author Comment

ID: 38303608
Hi, thank you that partially works in the you can log on when you use domain\username however login fails if you tick the save password box. Any ideas?



Author Closing Comment

ID: 38408643

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