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Error logging into vmware infrastructure client

Posted on 2012-08-15
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Last Modified: 2012-11-08
I have an issue logging into VMware infrastructure client with any of my credentials.  I have previously logged in with the root and admin account in the pass to start my vm's but now when I log in I get the following message:

VMWare Infrastructure Client could not a connection with server xxx.xxx.x.xxx
Details: You do not have permission to login to the server

this issue just started, I have three critical vm's on the server I need to be able to start if the power were to go out right now and I can't.  I have logged in here before just fine. I have restarted the Client management agent on the physical server and I still get the error.  How can go about modifying the accounts without being able to get in?

 Thanks in advance.


ESXi 3.0
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Question by:tips54
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9 Comments
 
LVL 124
ID: 38297375
if you have forgotten the password, you will need to

1. Reinstall ESXi 3.0 this is the only supported method.

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1317898

2. Hack method here which does work

http://vm-help.com/esx/esx3i/Reset_root_password.php

is this a single host or connected to vCenter.
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Author Comment

by:tips54
ID: 38297707
I have not forgotten the password because if the I go to the box I can log in with the same root credential.

This was preinstalled on a Dell Poweredge box, single hose.
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Author Comment

by:tips54
ID: 38297731
I know the root password is correct. I guess I forgot the password for the other account, but should be able to login with root account as I can login at the physical box, but of-course I can't start the vm's at that interface.
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LVL 124
ID: 38297738
root credentials will allow you to login and reset the other user password.
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Author Comment

by:tips54
ID: 38297870
When I log in with root credentials on the Infrastructure client interface that is what gives this message even though root works physically at the box.
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LVL 8

Expert Comment

by:piyushranusri
ID: 38299349
do you have Vc Center ?
i think restart vc center and then after try login to esx
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Accepted Solution

by:
tips54 earned 0 total points
ID: 38305125
I could not logon with the root account.  I was able to log in once I recalled the password for the other account.
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Author Comment

by:tips54
ID: 38564494
I will close this.
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Author Closing Comment

by:tips54
ID: 38579141
thnx.
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