?
Solved

If you replace hardrive on a laptop, is the warranty voided

Posted on 2012-08-15
16
Medium Priority
?
362 Views
Last Modified: 2012-09-19
If you replace hardrive on a laptop, is the warranty voided
0
Comment
Question by:losgadas
  • 4
  • 2
  • 2
  • +6
16 Comments
 
LVL 13

Expert Comment

by:xDUCKx
ID: 38298024
If it comes from the manufacturer of the laptop, no.  If you pick one up off the shelf you introduce a whole host of problems (wrong voltage, Amperage, etc) so that would void your warranty.
0
 
LVL 6

Expert Comment

by:arroryn
ID: 38298025
I believe it's seen as changing (or "opening") the laptop, so will be seen as voiding the warranty in pretty much all circumstances.
0
 
LVL 88

Expert Comment

by:rindi
ID: 38298034
Not if it is a manufacturer approved battery (No-Name or 3rd party Batteries are normally not allowed).
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 6

Expert Comment

by:arroryn
ID: 38298036
More on xDUCKx's response - contact the vendor of your laptop and check with them. Some may treat the circumstance differently.
0
 
LVL 13

Expert Comment

by:xDUCKx
ID: 38298038
Sorry, I misread the post...I thought you said Power Supply.
0
 
LVL 88

Expert Comment

by:rindi
ID: 38298051
Sorry, I thought you had asked about the battery, and not the HD. With the HD it depends on the manufacturer and notebook. Usually if the battery can easily be reached without taking the laptop apart, it is allowed. If you have to take half the laptop apart in order to get to the disk you usually void warranty unless you allow a certified professional do the replacement.
0
 
LVL 1

Author Comment

by:losgadas
ID: 38298055
it's an HP
0
 
LVL 17

Accepted Solution

by:
pjam earned 2000 total points
ID: 38298074
0
 
LVL 6

Expert Comment

by:arroryn
ID: 38298075
The OP did originally post about a battery...

Replacing the hard drive will void the warranty as it's a partial disassembly of the unit

An authorised service provider can replace the hard drive for you, but the new component won't be covered as part of the original base warranty.
0
 
LVL 97

Expert Comment

by:Lee W, MVP
ID: 38298101
Agree - the hard drive really depends on the manufacturer of the notebook.  If you replace it with one obtained from the same manufacturer, then it definitely should NOT and it should be covered either by it's own warranty or the duration of the warranty remaining on the laptop.

If you buy a third party drive (that is, one from your local computer store or online from the likes of newegg.com or similar vendor) then you can expect it to depend on the laptop maker.  Dell generally doesn't care, so long as the problem is not with the hard drive, they'll honor the warranty in my experience.  Apple on the other hand, if you so much as look at the computer funny, they void the warranty (I used to love it... Macs were SOOO easy to open, but you voided the warranty if you touched them... PCs had 12 screws keeping the case closed, but PC makers didn't care if the end user installed cards, memory, or other hardware.
0
 
LVL 1

Author Comment

by:losgadas
ID: 38298134
HP 4530S PRo CI3 2350
0
 
LVL 6

Expert Comment

by:arroryn
ID: 38298168
I think it's only not going to void the warranty if the part was deemed as faulty and this was reported to HP.

Here's the link to the basic warranty details:

http://h40059.www4.hp.com/warranty/support/tc.php#2

and if you decide to proceed, here's HP's best practice doc:

 http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=5060880&prodTypeId=321957&prodSeriesId=5060880&objectID=c02907491
0
 
LVL 93

Expert Comment

by:nobus
ID: 38299411
if you have warranty, why not get a drive from HP in warranty to replace it??
0
 
LVL 7

Expert Comment

by:Cherukuri30
ID: 38300516
Yes accoriding to warranty protocols, Warranty is VOID when you replace any spare by urself without giving it to the service center.

When you give it to the service center, through the s/n of laptop the unit details with the each spare p/n and s/n will be listed. If service center notices any of the p/n or s/n are not matching they will refuse the warranty.

But it is very unlikely all the service centers will cross check the p/n and s/n.

However after changing the HDD by yourself and again in few months if the HDD is dead and your are trying to claim warranty on it then you will be caught and warranty will be refused.
0
 
LVL 1

Expert Comment

by:SSNYT
ID: 38316637
thats ridiculous.  hp will actually send you a replacement hdd in the event your hdd fails.  

at my current job we run HP elitebook 8460P laptops.

if they didnt want you to replace drives yourself, they would have placed an anti tamper sticker on the hdd door.  and they sure as heck wouldnt ask you to replace the hdd yourself.

my question is why would you be replacing a drive and worry about voiding the warranty?  are you changing out the drive with an SSD?
0
 
LVL 93

Expert Comment

by:nobus
ID: 38317151
i still suggest contacting them -  even if you want to install a bigger size or an SSD
since they stand for the warranty - they can answer it best
but you can do as you like, of course
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With its various features, Office 365 can not only help you with your day-to-day business tasks, it can also do wonders for your marketing campaign.
Windows Explorer let you handle zip folders nearly as any other folder: Copy, move, change, and delete, etc. In VBA you can also handle normal files and folders, but zip folders takes a little more - and that you'll find here.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question