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Scheduled Reports Error: server error. CrystalEnterprise.Smtp: SMTP_E_AUTH_REQUIRED(530)

Hello Experts,

Can you suggest what to check out when scheduled reports fail in the Central Management Console, and the failed status error is: Error Message: server error. CrystalEnterprise.Smtp: SMTP_E_AUTH_REQUIRED(530)
I have already checked the DestinationJobServer, ReportJobServer and ProgramJobServer settings.  They appear correct.

Thank you, Chopp
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Chopp
Asked:
Chopp
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3 Solutions
 
mlmccCommented:
Is the CE user authorized to send mail?

SMTP is generally a mail issue

mlmcc
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mlmccCommented:
Check these links from SAP/Crystal

How to Configure Crystal Enterprise to use SMTP
http://www.sdn.sap.com/irj/boc/go/portal/prtroot/docs/library/uuid/5045e7c3-773f-2b10-83ac-a98cc9aa0716?QuickLink=index&overridelayout=true&30949534350894

From the forum
CrystalEnterprise.Smtp: SMTP_E_AUTH_REQUIRED(530) Error
    http://www.forumtopics.com/busobj/viewtopic.php?p=606322

mlmcc
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ChoppAuthor Commented:
Thank you for both links to the related info.  I sent the mail administrator all of the pertinent settings I use in Crystal for scheduling reports.  The reports still won't send.  It may indeed be something the mail administrator has overlooked.  This issue arose directly after a new SMTP server replaced the old one.  The reports were being sent without a hitch for a year at least before the new server.  Should I stop and restart all related Crystal  services and Crystal servers each time I make a change a setting in the server configuration?

Thank you.
~Chop
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mlmccCommented:
Probably won't help but if it doesn't take much time or impact you operation it would be worth trying

mlmcc
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ChoppAuthor Commented:
Thank you again for the assistance.
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