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Cisco Router RV082 QuickVPN and Verizon 4g LTE hotspot

I have a Small Business Cisco Router RV082 in my office.  I have set up user VPN access and successfully connected to using the QuickVPN software from my home network wired and wirelessly.  However if I try to connect using my Verizon 4g LTE hotspot, the QuickVPN connection process gets to 'Verifying Network' than displays an error "The remote gateway is not responding. Do you want to wait?" YES or NO, pressing neither helps.

I called Cisco and they said its the 4g LTE, I called verizon and they said there is no issue with the device...VPN Passthrough is enabled and they do not restrict VPN in any way shape or form.

While I attempt to connect, if I am logged into the Router Webconsole I can see my connection occuring on the VPN Summary Page.  I states ONLINE for about 10 secs.

 The QuickVPN Log:

2012/08/15 20:14:41 [STATUS]OS Version: Windows 7

2012/08/15 20:14:41 [STATUS]Windows Firewall Domain Profile Settings: ON

2012/08/15 20:14:41 [STATUS]Windows Firewall Private Profile Settings: ON

2012/08/15 20:14:41 [STATUS]Windows Firewall Private Profile Settings: ON

2012/08/15 20:14:42 [STATUS]One network interface detected with IP address 192.168.1.2

2012/08/15 20:14:42 [STATUS]Connecting...

2012/08/15 20:14:42 [DEBUG]Input VPN Server Address = 24.XXX.XXX.226

2012/08/15 20:14:42 [STATUS]Connecting to remote gateway with IP

address: 24.XXX.XXX.226

2012/08/15 20:14:43 [STATUS]Remote gateway was reached by https ...

2012/08/15 20:14:43 [STATUS]Provisioning...

2012/08/15 20:14:54 [STATUS]Success to connect.

2012/08/15 20:14:54 [STATUS]Tunnel is configured. Ping test is about to start.

2012/08/15 20:14:54 [STATUS]Verifying Network...

2012/08/15 20:14:59 [WARNING]Failed to ping remote VPN Router!

2012/08/15 20:15:02 [WARNING]Failed to ping remote VPN Router!

2012/08/15 20:15:05 [WARNING]Failed to ping remote VPN Router!

2012/08/15 20:15:08 [WARNING]Failed to ping remote VPN Router!

2012/08/15 20:15:11 [WARNING]Failed to ping remote VPN Router!

2012/08/15 20:15:15 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.

What confuses me is we have a QNAP NAS at this office behind the router.  The QNAP offers VPN connectivity as well..when I attempt to connect to the QNAP in the same fashion using Windows 7 built in VPN software it connects fine
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fastteks0390
Asked:
fastteks0390
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
QuickVPN is a simple-minded VPN application. It's free, so you really cannot expect much.

What QuickVPN is likely stopping on (and many VPN applications also stop on) is the double NAT arrangement presented by 3G or 4G. I have run into this myself.

The only client VPN application I know that will work through the double NAT arrangement is NCP Secure Entry (www.ncp-e.com). That is what I use and it works. You can run into the same issue in hotels and other like locations.

The other thing I had to do with my own 3G card is pay my ISP a small monthly fee to pass VPN packets.

... Thinkpads_User
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John HurstBusiness Consultant (Owner)Commented:
@fastteks0390 - Thanks, and I was pleased to assist you. .... Thinkpads_User
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