Windows XP computer keeps rebooting on its own
hi experts,
I have a small desktop running windows xp and about a week ago it started rebooting on its own. it will get to the desktop and maybe between 1 and 3 minutes it will reboot. If I go into safe mode it doesn't reboot. please take a look at the dump file and let me know if you can see what is causing this.
Mini081512-11.dmp
I have a small desktop running windows xp and about a week ago it started rebooting on its own. it will get to the desktop and maybe between 1 and 3 minutes it will reboot. If I go into safe mode it doesn't reboot. please take a look at the dump file and let me know if you can see what is causing this.
Mini081512-11.dmp
ASKER CERTIFIED SOLUTION
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it refers to intelppm.sys - so disable the intel drivers;
if you are seeing this problem repeatedly you can manually disable these drivers (with no negative side effect) by going to the following location in the registry:
hkey_local_machinesystemcu
or
hkey_local_machinesystemcu
mini.txt
if you are seeing this problem repeatedly you can manually disable these drivers (with no negative side effect) by going to the following location in the registry:
hkey_local_machinesystemcu
or
hkey_local_machinesystemcu
mini.txt
Hey,
according to the dmp file there is might be an issue with the CPU.
So I would perhaps replace the CPU or perhaps patch the BIOS first.
Kind regards
Bugcheck.txt
according to the dmp file there is might be an issue with the CPU.
So I would perhaps replace the CPU or perhaps patch the BIOS first.
Kind regards
Bugcheck.txt
Here is the KB article to your exception:
http://support.microsoft.com/kb/329284
http://support.microsoft.com/kb/329284
Hit F8 during startup, tell it to NOT restart when bsod occurs. If I had to guess, your computer is actually blue screening while in normal mode and you don't get to see what the error says. If not that then try checking the c:\windows\minidump folder if anything is in there. There could be important information from those dump files.
we mposted the minidump results - so no BSOD needed
That's why I asked how long Safe mode was tried... if it's hardware, as KB329284 indicates, it should (eventually) happen in Safe mode too, if you use it the same way (surfing and running as many programs as usual, if possible).
I think I would pull the heatsink and redo the compound (I've seen those little pads liquify and run out, leaving a couple hard pieces actually holding the heatsink away from the CPU). I use and recommend Dow Corning 340, myself...
I think I would pull the heatsink and redo the compound (I've seen those little pads liquify and run out, leaving a couple hard pieces actually holding the heatsink away from the CPU). I use and recommend Dow Corning 340, myself...
Try what nobus suggested and I'm almost certain you'll be in the clear. It's definitely some Intel driver or reg entry causing the problem to occur. I've seen this happen in the past and removed those registry entries and it fixed the problem for myself.
ASKER
i replaced the hard drive and OS and seems to be fine now. thanks.
Thanks and thanks for update. Glad to hear you are up and running. .... Thinkpads_User
i don't see how the selected answer leads to your solution "i replaced the hard drive and OS and seems to be fine now"
5 minutes?
10 minutes?
30 minutes?
60 minutes?