SBS and WSUS are sick and in need of your assistance

Posted on 2012-08-15
Last Modified: 2012-08-16
Picked up a new client last week whose running Windows 2008 SBS FE (Foundation Edition?)_ on an HP server with 4GB of RAM and a mirrored set of 500GB SATA drives.

The link between SBS and WSUS in the Windows SBS Console section says Unknown - An error occurred while refreshing information... and in general updates do not seem to be being applied to clients.

Its currently got WSUS 3 SP2 installed. It looks like it was originally installed back in mid April. From what I did glean from the previous tech (whose not thrilled at being replaced I gather), there was some kind of an issue with updated certificates from MS that forced that upgrade (I assume relative to that whole compromised certificates and malware issue)

It was, based on the dates on the folder creation subsequently moved from the C: drive to the E: drive on 7/24 while the tech tried to make it work.

Theres no documentation available to me as to what the issues were, whats been done, etc.

When you go into the Update program DIRECTLY everything looks normal (ie Updates, Computers, Options sections, PCs show as having contacted the server that day, and that updates are needed, yada yada). When you try to click through from the console the console program abends and asks to close.

There are no errors in the Application or System event log linked to the WSUSService or to Windows Systems Update Service. The log was cleared at some point though. There are a few client errors in the system event log.

"Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection."

When you look at the GP everything looks normal (3 GP section associated with WSUS - server, client, common)

I found some links online that talked about how particular SBS and WSUS were and checked some of the settings against what was recommended there. (Set to English, set to check for All products, etc).

Anyone have an intimate knowledge of SBS / WSUS or have some prior experience with issues that might be able to point me in that direction? Short of that, can anyone point me to something or say with any authority what will happen if I try to use the 2011 SBS migrate tool to migrate the server to a new box? Id hate to waste a lot of time and discover that whatever cancer is in this box made its way to the fresh migration install.
Question by:Eric_Price
    1 Comment
    LVL 56

    Accepted Solution

    WSUS and console integration is a fragile beast. Fire up WSUS and choose to reset all options to defaults. Also try downloading and running the SBS BPA. if those don't fix it, it is buried in IIS and wouldn't be worth fixing.

    As far as migrating to 2011 goes, a broken WSUS issue won't prevent a migration, nor would it follow to the new server. The migration tool and methods preserve AD, but the PS binaries and databases are all clean installs so no "crud" would be transferred in a migration. It is a pretty easy way to get out of a misbehaving install.

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