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Android 4.0.3 phone doesn't sync calendar up to Exchange 2010 - everything else fine

Hi All,
I have an Android 4.0.3 phone in our organisation that won't sync the calendar from the phone up to our Exchange 2010 (and therefore Outlook 2010). Everything created from Outlook 2010 syncs fine with the phone. Everything created on the phone (except calendar items) sync fine with Outlook 2010. Any event created in Outlook can be edited on the phone fine (including deleting).
The issue occurs only when the user creates an event on the phone - it never appears in his Outlook calendar.
There are no errors appearing in Exchange Activesunc on the phone.
Yes, I have removed the Exchange Activesync and cleared the data/cache from the phone. And then recreated it. Several times. Calendar sync works for a couple of times from phone to Exchange/Outlook then stops. The last time, the calendar never sync'd new items from phone to Outlook at all. Have also removed all other syncs, and issue still persists.
Yes, I have made sure that new entries on the phone are set up using the Exchange calendar and not other calendars on the phone.
As a test, I set up an event on the users Google calendar and it worked fine between phone and Google.
Tried using Touchdown as an alternative, and after struggling to get a connection, it sync'd once and never again (in either direction). It was removed.
We are running a single SBS2011 server on our network. iPhone users don't appear to be having a problem.
Any suggestions as to how to get this working would be appreciated.
Thanks.
Glenn.
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sabaptist
Asked:
sabaptist
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1 Solution
 
Dushan De SilvaCommented:
This sees a known issue and can you try to sync Google calendar with Exchange?

http://code.google.com/p/android/issues/detail?id=31590
http://www.android-sync.com/
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sabaptistAuthor Commented:
Thanks, but the owner doesn't want to do a double handle on synching, nor does he want to cable the phone just to sync.
I am looking for a solution to the problem, not a work around.
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ExchangePanditCommented:
Can you please confirm if we setup any other mailbox on this device, whether calendar sync works or not?
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sabaptistAuthor Commented:
There was already a Google mail link and a Yahoo7 mail link before the Exchange Activesync was set up. There are no calendars for these.
No other Exchange Activesync has been tried - only for the user of the phone.
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ExchangePanditCommented:
Can we please try setting up another users account on this phone?

Regards
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sabaptistAuthor Commented:
To clarify - shall I add a second account with a different user and keep the first on active, or remove the first user and set up a second user as the only one?
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ExchangePanditCommented:
Yes please remove all Exchange activesync accounts on this phone and then please add a new account or test account. Please let us know the result.

cheers
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sabaptistAuthor Commented:
Removed user's account and set up mine to sync with phone (I don't have a smart phone device so I have no other sync set up).
All calendar events sync'd with Exchange/Outlook - until I set the reminder to none when on the phone. Any event set up on the phone with no reminder (whether set manually or as a calendar default setting) would not sync with the Exchange/Outlook calendar. Any event with or without a reminder set up in Outlook always appeared on the phone.
Set the default reminder on the phone to "On time" and works perfectly. If I create an event and set the reminder to "None", it doesn't appear in Outlook. Change the reminder to anything but "None" and it appears immediately.
Removed my account and reset up the users. Tested above theory. Theory correct.
Set the user phone default to on time and every event set up on the phone immediately appears on Exchange/Outlook.
Actual problem/issue still exists, but user OK with this work around.

Thanks for your help ExchangePandit. If I hadn't set myself up on the phone I wouldn't have thought to change the reminders.

Is this a problem that should be registered with Android, or anyone else for a proper resolution?
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ExchangePanditCommented:
After reading on few Andriod forums, it looks like an issue with the phone software.

Possible Solution: http://code.google.com/p/android/issues/detail?id=22954 (if the version applies to your phone)

Now we should do 2 things, one we should get latest service pack on SBS 2011 if its not already installed and then upgrade the phone software to see if the issue is resolved.

The problem cannot be exchange server in this situation as changing something on Andriod makes calendar sync and other phones are working fine as well. So it is down to Phone client which is creating this issue.

Regards
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sabaptistAuthor Commented:
Exact same issue listed on forums in May 2012. Says issue has been resolved, but not how. Am asking that question.
http://code.google.com/p/android/issues/detail?id=30467#makechanges
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ExchangePanditCommented:
Here is the answer from the above link itself (the guy posted it about 25 mins ago), I was right that it is software issue on the phone rather than anything else:

I have reported the issue to HTC Support. The issue was resolved with software version 2.08.401.2  
I'm not sure of this version number is specific for the HTC One V but I think it is. Maybe you should report the issue to HTC too.

My current software on my HTC One V:

Android: 4.0.3
HTC Sense: 4.0
Software number: 2.22.401.1
HTC SDK API-level: 4.11
HTC Extension version: HTCExtension_403_1_G1_5
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