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Newly Created GAL in Exchange 2010 not showing in Outlook 2010 clients

Posted on 2012-08-16
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Last Modified: 2012-08-19
Newly Created GAL in Exchange 2010 not showing in Outlook 2010 clients

I created a new GAL with power shell

New-GlobalAddressList -Name "my gal name" -IncludedRecipients MailboxUsers -ConditionalCompany Contoso

GAL shows up in EMC but not on client I also followed doc below

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_8392-Manually-Update-Global-Address-List-GAL-on-Exchange-2010.html

Any advice
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Question by:jacksch4820
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LVL 3

Expert Comment

by:ExchangePandit
ID: 38299513
Do you have a single exchange 2010 server or separate roles, if you could please clarify your setup for us?

Is this happening to all clients or just few of them?

Have you checked whether the GAL has updated in Online mode (simply access OWA to check)?

Have you gone through the event logs to see if there is any pointers?

Please advise.

Regards
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Author Comment

by:jacksch4820
ID: 38299526
Single Exchange server all roles on same box.(no migration was a clean install)
Happening to all clients.
Checked in online mode not update (via OWA and disable cache mode)
Check all event logs no error or hints.
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LVL 3

Expert Comment

by:ExchangePandit
ID: 38299552
Ok...

So if I understand correctly, in online mode itself it is not updating.

Can we do this please (Apply the newly created address list to the users):

Link: http://technet.microsoft.com/en-us/library/aa996375

Also this new GAL is part of Default OAB, right? If not please check.

Regards
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Author Comment

by:jacksch4820
ID: 38299756
Yes in online mode also not updating.
I did apply newly created address list to users.
When I create address list it show but not the new global address list.
GAL is also part of default OAB
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LVL 3

Expert Comment

by:ExchangePandit
ID: 38300083
I am assuming you tried restarting MS Exchange services just in case. Now what about the OAB being  assigned to the Mailbox Database? you can find it in Client Settings tab, please check and advise? If it is not then please add it.

Regards
Anish
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Author Comment

by:jacksch4820
ID: 38301512
Yip i restarted server and OAB is assigned to mailbox DB.
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LVL 3

Accepted Solution

by:
ExchangePandit earned 2000 total points
ID: 38302066
Can we run ExBPA health and connectivity check please and can you please post any kind of warnings etc?

Any suspicious event logs on Global Catalog  server?
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Author Comment

by:jacksch4820
ID: 38304596
I was running Exchange BPA no error and in event log no errors.
This will also help me when I can remove external contacts from GAL and have them only visibly in custom address list can this be done.
This need to be done for 10 000 external contacts.
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