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Network Security

LiloT asked
I work in a hotel. One of our guests stayed with us for a couple of days. After they had checked out, they mailed us dissapointed questioning the network security. They copied to us a message they claim they received from their Google acount; I havent experienced this before as no other guest has ever complained of such. the IP thats showing below xx.xxx.xxx.xxx is actually our external IP.I however dont understand;is this legit or fake message?could there be a security issue with this?Something we should do on our firewall?

''Someone recently tried to sign in to your Google Account, @gmail.com. We prevented the sign-in attempt in case this was a hijacker trying to access your account. Please review the details of the sign-in attempt:
May 9, 2012 12:28pm GMT
IP Address: xx.xxx.xxx.xxx
Location: blablabla, blablabla
If you do not recognize this sign-in attempt, someone else might be trying to access your account. You should sign in to your account and reset your password immediately. Find out how at http://support.google.com/accounts?p=reset_pw''
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My guess would be that...

He was logged in to Gmal using your WiFi and that Gmail thought it was a hack attempt from this location (probably because it is geographically away from the other places they last logged in on)

Hope this helps.

I wouldnt worry..

It's just that he tried logging into his Gmail account, but provided the wrong password.
Because he hadn't logged into his account, with your public IP (geographical location).

Google thinks that's a hack attempt. It's just a failsave, nothing to worry about. I get it all the time when I'm at a client and using the wrong password to my gmail.


I really appreciate your responses. Do you have links from google that have such info which i can use as facts to respond to our angry guest?something especially from google itself to support my facts?:-)


You are the best!! Thank you!!
Help on point!! :-)
You saved me trouble...my boss needed an explanation.
I like Experts Exchange!!

Hehe. You're welcome.
If you got any other questions, just shoot it to us.

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