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Network Security

I work in a hotel. One of our guests stayed with us for a couple of days. After they had checked out, they mailed us dissapointed questioning the network security. They copied to us a message they claim they received from their Google acount; I havent experienced this before as no other guest has ever complained of such. the IP thats showing below xx.xxx.xxx.xxx is actually our external IP.I however dont understand;is this legit or fake message?could there be a security issue with this?Something we should do on our firewall?

''Someone recently tried to sign in to your Google Account, @gmail.com. We prevented the sign-in attempt in case this was a hijacker trying to access your account. Please review the details of the sign-in attempt:
May 9, 2012 12:28pm GMT
IP Address: xx.xxx.xxx.xxx
Location: blablabla, blablabla
If you do not recognize this sign-in attempt, someone else might be trying to access your account. You should sign in to your account and reset your password immediately. Find out how at http://support.google.com/accounts?p=reset_pw''
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LiloT
Asked:
LiloT
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2 Solutions
 
MPJHornerCommented:
My guess would be that...

He was logged in to Gmal using your WiFi and that Gmail thought it was a hack attempt from this location (probably because it is geographically away from the other places they last logged in on)

Hope this helps.

I wouldnt worry..
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XaelianCommented:
Hi,

It's just that he tried logging into his Gmail account, but provided the wrong password.
Because he hadn't logged into his account, with your public IP (geographical location).

Google thinks that's a hack attempt. It's just a failsave, nothing to worry about. I get it all the time when I'm at a client and using the wrong password to my gmail.
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LiloTAuthor Commented:
I really appreciate your responses. Do you have links from google that have such info which i can use as facts to respond to our angry guest?something especially from google itself to support my facts?:-)
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LiloTAuthor Commented:
You are the best!! Thank you!!
Help on point!! :-)
You saved me trouble...my boss needed an explanation.
I like Experts Exchange!!
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XaelianCommented:
Hehe. You're welcome.
If you got any other questions, just shoot it to us.
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