cames01
asked on
WSUS Failed update - how to clear?
I’m having trouble trying to figure out how to clear a failed update. For some reason, WSUS shipped out a WSUS 3.0 SP2 update to one of my servers that doesn’t have WSUS on it. The server rejects the update logging that it doesn’t need the update. Which is fine but the real WSUS server reports it as a failed update with a red X.
Is there something that I can do to clear this “failed” status so I don’t have the red X there?
Thanks for any help!
Is there something that I can do to clear this “failed” status so I don’t have the red X there?
Thanks for any help!
The red X will go away in 24 hours. It's just to let you know that there was something wrong. If something fails, it will be shown for 24 hours.
The server rejects the update logging that it doesn’t need the update
WSUS clients *ONLY* request updates that they need and are approved
The red X will go away in 24 hours. It's just to let you know that there was something wrong. If something fails, it will be shown for 24 hours.
Wrong!
The red "X" means that an update "Failed" to install and will remain until the update is successfully installed
You need to troubleshoot the update on the client pc
@cames01
Within your WSUS console highlight the computer with the red "X"
Below on the status window you will see "Updates with Errors"
Double click on this and a report will open.
Click to the next page in the report and you should see a "Status" column.
Click on the failed and you should get a pop-up giving you the error that the PC reported during the install of the update.
Within your WSUS console highlight the computer with the red "X"
Below on the status window you will see "Updates with Errors"
Double click on this and a report will open.
Click to the next page in the report and you should see a "Status" column.
Click on the failed and you should get a pop-up giving you the error that the PC reported during the install of the update.
ASKER
After the update failed serveral times I ended up hiding the update to see if that fixed the problem. The WSUS console is now reporting the failed event as:
Hide update: User hid one update
This is for the Windows Server update Services 3.0 SP2 update
Hide update: User hid one update
This is for the Windows Server update Services 3.0 SP2 update
"After the update failed serveral times I ended up hiding the update to see if that fixed the problem."
What errors are you getting??
Have you tried to manually download and install the update?
What errors are you getting??
Have you tried to manually download and install the update?
ASKER
Here is what I get in the log...
Microsoft signed: Yes
2012-06-24 04:16:30:006 800 658 Setup *********** Setup: Checking whether self-update is required ***********
2012-06-24 04:16:30:006 800 658 Setup * Inf file: C:\WINDOWS\SoftwareDistrib ution\Self Update\Def ault\wsus3 setup.inf
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\cdm.dl l: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuapi. dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuapi. dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuaucl t.exe: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuaucp l.cpl: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuaucp l.cpl.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuauen g.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuauen g.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wucltu i.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:037 800 658 Setup Update NOT required for C:\WINDOWS\system32\wucltu i.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:037 800 658 Setup Update NOT required for C:\WINDOWS\system32\wups.d ll: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24 04:16:30:037 800 658 Setup Update NOT required for C:\WINDOWS\system32\wups2. dll: target version = 7.6.7600.256, required version = 7.6.7600.256
Microsoft signed: Yes
2012-06-24 04:16:30:006 800 658 Setup *********** Setup: Checking whether self-update is required ***********
2012-06-24 04:16:30:006 800 658 Setup * Inf file: C:\WINDOWS\SoftwareDistrib
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\cdm.dl
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuapi.
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuapi.
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuaucl
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuaucp
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuaucp
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuauen
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wuauen
2012-06-24 04:16:30:021 800 658 Setup Update NOT required for C:\WINDOWS\system32\wucltu
2012-06-24 04:16:30:037 800 658 Setup Update NOT required for C:\WINDOWS\system32\wucltu
2012-06-24 04:16:30:037 800 658 Setup Update NOT required for C:\WINDOWS\system32\wups.d
2012-06-24 04:16:30:037 800 658 Setup Update NOT required for C:\WINDOWS\system32\wups2.
"Update NOT required for C:\WINDOWS\system32\wuaucl t.exe"
This is not referring to an update you are trying to install...This is the WUACLT(Windows update agent) checking if there is an update to itself.
You should start from the very bottom of windowsupdate.log looking for errors
This is not referring to an update you are trying to install...This is the WUACLT(Windows update agent) checking if there is an update to itself.
You should start from the very bottom of windowsupdate.log looking for errors
ASKER
Sorry about that, I will get that info a little later today.
ASKER
Is this it?
816 d5c Report REPORT EVENT: {677EACD6-7747-4539-95F4-B 94CE939D75 8} 2012-06-24 01:00:30:049-0400 1 195 101 {AF93C4F4-4F17-4CE5-8797-0 03798C0EE6 D} 102 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Windows Server Update Services 3.0 SP2 (KB2720211).
816 d5c Report REPORT EVENT: {677EACD6-7747-4539-95F4-B
ASKER CERTIFIED SOLUTION
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ASKER
Thank you, will try tomorrow.
On the machines where update filed to install, try to reset windows updates components :
https://www.experts-exchange.com/OS/Miscellaneous/A_184-Complete-Reset-for-Windows-Update.html
now scan for updates, install all needed updates then run "wuauclt /reportnow".
wait 10 mins then check the wsus console.
if that does not help, open wsus console , options node and run the clean up wizard... generate the report again.
finally, try to install the update manually by downloading it from microsoft website.
https://www.experts-exchange.com/OS/Miscellaneous/A_184-Complete-Reset-for-Windows-Update.html
now scan for updates, install all needed updates then run "wuauclt /reportnow".
wait 10 mins then check the wsus console.
if that does not help, open wsus console , options node and run the clean up wizard... generate the report again.
finally, try to install the update manually by downloading it from microsoft website.
Resetting the components wont fix error 0x80070643
This is either a "Windows installer" or a ".NET" issue
FYI Microsoft has a better way to reset windows update
http://support.microsoft.com/kb/971058
This is either a "Windows installer" or a ".NET" issue
FYI Microsoft has a better way to reset windows update
http://support.microsoft.com/kb/971058
@dstewartjr
Thanks for your input.
Thanks for your input.
ASKER
Thank you very much for your help. I know it's a .NET issue because I found that this machine has had issues with .NET in the past. I will get it cleaned up. Thanks, again.