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WSUS Failed update - how to clear?

I’m having trouble trying to figure out how to clear a failed update.  For some reason, WSUS shipped out a WSUS 3.0 SP2 update to one of my servers that doesn’t have WSUS on it.  The server rejects the update logging that it doesn’t need the update.  Which is fine but the real WSUS server reports it as a failed update with a red X.  

Is there something that I can do to clear this “failed” status so I don’t have the red X there?  

Thanks for any help!
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cames01
Asked:
cames01
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1 Solution
 
XaelianCommented:
The red X will go away in 24 hours. It's just to let you know that there was something wrong. If something fails, it will be shown for 24 hours.
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Donald StewartNetwork AdministratorCommented:
The server rejects the update logging that it doesn’t need the update

WSUS clients *ONLY* request updates that they need and are approved

The red X will go away in 24 hours. It's just to let you know that there was something wrong. If something fails, it will be shown for 24 hours.

Wrong!

The red "X" means that an update "Failed" to install and will remain until the update is successfully installed

You need to troubleshoot the update on the client pc
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Donald StewartNetwork AdministratorCommented:
@cames01

Within your WSUS console highlight the computer with the red "X"
Below on the status window you will see "Updates with Errors"
Double click on this and a report will open.
Click to the next page in the report and you should see a "Status" column.
Click on the failed and you should get a pop-up giving you the error that the PC reported during the install of the update.
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cames01Author Commented:
After the update failed serveral times I ended up hiding the update to see if that fixed the problem.  The WSUS console is now reporting the failed event as:

Hide update:  User hid one update

This is for the Windows Server update Services 3.0 SP2 update
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Donald StewartNetwork AdministratorCommented:
"After the update failed serveral times I ended up hiding the update to see if that fixed the problem."


What errors are you getting??

Have you tried to manually download and install the update?
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cames01Author Commented:
Here is what I get in the log...

 Microsoft signed: Yes
2012-06-24      04:16:30:006       800      658      Setup      ***********  Setup: Checking whether self-update is required  ***********
2012-06-24      04:16:30:006       800      658      Setup        * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2012-06-24      04:16:30:021       800      658      Setup      Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:021       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:021       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:021       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:021       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:021       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:021       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:021       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:021       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:037       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:037       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2012-06-24      04:16:30:037       800      658      Setup      Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
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Donald StewartNetwork AdministratorCommented:
"Update NOT required for C:\WINDOWS\system32\wuauclt.exe"

This is not referring to an update you are trying to install...This is the WUACLT(Windows update agent) checking if there is an update to itself.

You should start from the very bottom of windowsupdate.log looking for errors
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cames01Author Commented:
Sorry about that, I will get that info a little later today.
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cames01Author Commented:
Is this it?

816      d5c      Report      REPORT EVENT: {677EACD6-7747-4539-95F4-B94CE939D758}      2012-06-24 01:00:30:049-0400      1      195      101      {AF93C4F4-4F17-4CE5-8797-003798C0EE6D}      102      80070643      AutomaticUpdates      Failure      Content Install      Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Windows Server Update Services 3.0 SP2 (KB2720211).
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Donald StewartNetwork AdministratorCommented:
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cames01Author Commented:
Thank you, will try tomorrow.
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Suliman Abu KharroubIT Consultant Commented:
On the machines where update filed to install, try to reset windows updates components :

http://www.experts-exchange.com/OS/Miscellaneous/A_184-Complete-Reset-for-Windows-Update.html

now scan for updates, install all needed updates then run "wuauclt /reportnow".

wait 10 mins then check the wsus console.

if that does not help, open wsus console , options  node and run the clean up wizard... generate the report again.


finally, try to install the update manually by downloading it from microsoft website.
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Donald StewartNetwork AdministratorCommented:
Resetting the components wont fix error 0x80070643

This is either a "Windows installer" or a ".NET" issue


FYI Microsoft has a better way to reset windows update

http://support.microsoft.com/kb/971058
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Suliman Abu KharroubIT Consultant Commented:
@dstewartjr


Thanks for your input.
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cames01Author Commented:
Thank you very much for your help.  I know it's a .NET issue because I found that this machine has had issues with .NET in the past.   I will get it cleaned up.  Thanks, again.
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