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SharePoint Multiple upload

SharePoint is having problems with end users trying upload multiple files. Some can upload one file but not multiple.  I have no problem as the admin to upload and download from my location but end users are having lots of issues uploading and downloading files.
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boogieman01
Asked:
boogieman01
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1 Solution
 
xDUCKxCommented:
Multiple uploads is more reliable in IE.  Have them verify that they are having the same issue with IE.
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boogieman01Author Commented:
They are using 32 bit IE 9 according to the user
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Rainer JeschorCommented:
Hi,
upload multiple files uses an ActiveX control. Perhaps this one is not correctly installed or IE security settings prevent the usage of this control.
Depending on your user audience (domain user vs. external user) perhaps adding the site url either to the local intranet zone or to the trusted zone and adjusting / verifying the security settings in regards to ActiveX might help.

HTH
Rainer
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QPRCommented:
Here is some more info regarding the IE ActiveX control, confirm they have this, if not then it may be blocked (or disabled) via group policy for users who are not local admins (or other reasons).

http://social.technet.microsoft.com/wiki/contents/articles/11234.sharepoint-2010-how-to-enable-uploading-multiple-documents-functionality-en-us.aspx
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QPRCommented:
PS I am just adding to Rainer's comment, so if this turns out to be the case then points to Rainer please.
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Rainer JeschorCommented:
@QPR: Thanks but you added the source so it should be 50-50
 ;-)
Please.
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FastFngrzCommented:
I can see IE/ActiveX issues with multiple upload, but downloads too?   Need more specifics - what's the error, browser, any correlation ID's in the ULS logs?
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boogieman01Author Commented:
I am having problems contacting user so once I do I will check to collect more information.
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boogieman01Author Commented:
I just spoke with the client and he still cannot upload multiple files. He is running IE 9 and Office 2010 we are running SharePoint 2007 and I have no problem from my location onsite behind the firewall uploading multiple documents to his site.  He can upload 1 file at a time but not multiple. We ran an office repair and it still did not work he has disabled his firewall and enabled active X. He also added the site into trusted sites. I also checked and he said he is using 32 bit ie version 9. I am unable to find anything in the sharepoint logs to indicate anything helpeful. He stated that before the multuple upload stop working he was able to right click and download files to his computer and now he can only download if he clicks send to and then he can download the file no problem.
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FastFngrzCommented:
What security zone is the SharePoint site in?   I guess a classic question would be "What changed from before to now?"
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boogieman01Author Commented:
Things change all the it could be a group policy on their end. Anyway I was able to login from home and upload multiple files so there is not thing blocking on my end it must be something on the client side that I am not responible for i just want to make sure that the services is working and the firewall is not blocking anything.
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