sysmount error when accessing mapped drive

Posted on 2012-08-16
Last Modified: 2012-09-10

Odd issue.

We have several folders mapped from a Windows 2003 server to a Windows XP PC.  All of the drives open and display the contents except one.  On this one system we get a SysMount error - Windows cannot find 'SysMount.{..... - see attached file for full details.

If we disconnect the drive and recreate it we can access it once, if we try to open it again we get the same error.

Other systems on the network can access the drive without a problem.

Some ideas would be appreciated, I googled this and did not find much.

Question by:laltobelli
    LVL 6

    Expert Comment

    Have you tried mapping the drive through net use and administrator credentials?

    Author Comment

    Yes we tried net use and admin credentials.  It still did not work.  The drives are actually mapped via login script when logging into the domain.

    One other items we did find is that it has something to do with the profile.  If we log in as another person the drives are accessable.   Logging into another PC with the original login we can access the drives without an issue.

    We deleted the users folder in Docs & Settings, so it appears to be an issue in the registry info for the user?
    LVL 6

    Expert Comment

    What you then can do is logon with the administrator account on the local account then rename the that users account in C:\Documents and Settings\ to eg user.old then take it off the domain and re add it to the domain and let that specific user logon again and see what happen's if it works you can browse to the old folder and copy the data to the new profile.

    Accepted Solution

    This error was apparently due to a virus on the PC.  The antivirus program apparently removed the virus, but not all of its' side effects.

    Author Closing Comment

    A remote co-worker had found and fixed the issue.  I will ask him for more details, but he may not offer them.

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