Windows 7 Pro randomly shows the desktop

I have a user who has been telling me that when she is working with multiple items everything randomly minimizes and she is looking at her desktop instead of the items she was working on. I have replaced the keyboard and informed her of the Windows hot key combination that will show the desktop. The items being worked on are the companies MRP system, payroll system, Lotus Notes and Excel. Any thoughts on this problem?
Who is Participating?
TimMurpConnect With a Mentor Commented:
Are you sure she isn't hitting the "show desktop" bottom right next to time and date? I have had users do this before and put in tickets.

Did the user indicate that she was idle when this occurred or was she actively using the keyboard and mouse when it happened?  Windows 7 has built in features to manage windows with keyboard hotkeys like you said but also with the mouse.  For instance, if you click on a window and shake it from side to side a couple times, it will minimize everything except that window.  The other one that I know of is the show desktop button to the right of the time in the taskbar, if she clicks that accidentally then it minimizes everything.
Some mouses have programmable buttons that people forget about, check that too.
David Johnson, CD, MVPConnect With a Mentor OwnerCommented:
check that the mouse isn't going into the bottom right corner!
ccimisAuthor Commented:
Thanks for pointing me in that direction. The user never seemed to be able to tell me and I could not recreate the problem. I deselected "Peek at desktop" and all seems well. Apparently just a mouse over will do it.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.