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Can't login to Exchange OWA - The user name or password you entered isn't correct. Try entering it again.

Posted on 2012-08-16
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Last Modified: 2013-01-21
I could login to Exchange 2010 OWA earlier this morning. I can't now.

"The user name or password you entered isn't correct. Try entering it again."

I can't find anything in the server event logs to tell me what's wrong.

- I've tried several different accounts

- I've reset the password on the main test account

- I've checked for restrictions on which computers can be logged onto. It is set to All

- I've tried User@domain.com, domain\user, domain.com\user
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Question by:MJCS
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25 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38302068
Its the same .... Domain\User and Password.

Check if your password hasnt expired and needs renewal.
Is OWA working on the server itself .... i mean OWA server.
Also make sure Microsoft Services are running on the CAS and MBX Servers :)

- Rancy
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Author Comment

by:MJCS
ID: 38302098
#1. Account is not expired
#2. Account not set to require password change on next login
#3. so I opened server/owa in internet explorer on the server, same error trying to login
#4. It's all on SBS 2011. How do I do that?
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38302121
Check if all Microsoft services are started .... open Services.msc and check for MicrosoftExchange services :)

- Rancy
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Author Comment

by:MJCS
ID: 38302221
Here is what they look like:
EE---EC---05.JPG
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38302251
Is Outlook working fine ?
Only issues with OWA ... right

- Rancy
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Expert Comment

by:Deepu Chowdary
ID: 38302255
Try to access owa on a different computer.
Make sure that the certificate is valid.
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Author Comment

by:MJCS
ID: 38302281
Exchange Certificate
Here is the Exchange Certificate
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38302290
Exchange9: Its an issue on the Exchange server as well so how would it work on a different machine ?

MJCS: Is this a new installation ?

- Rancy
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38302300
You can try running .....setup.com /PrepareAD

- Rancy
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Author Comment

by:MJCS
ID: 38302305
Where would I run this from Command Prompt?
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Author Comment

by:MJCS
ID: 38302310
It is a new installation. They were running peer 2 peer and pop e-mail before this.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38302313
yes .... what is the exchange version and make sure the command prompt is directed to the location where we have the setup.com to be able to run it.

- Rancy
0
 
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Author Comment

by:MJCS
ID: 38302334
Exchange Version is 14.02.0318.001
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38302419
Make sure you run the command from the SP2 Setup :)

- Rancy
0
 
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Author Comment

by:MJCS
ID: 38302425
So I took a break from OWA to try i Outlook.

The first Accout that I tried worked fine ad fast. It was for the accout that I was logged in as.

Whe I tried to add access to aother exchange e-mail account from the same domain, it gives me the username/password looping prompt.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38302446
Does the first account has Full Mailbox access to the other account if not it wont work.

- Rancy
0
 
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Author Comment

by:MJCS
ID: 38302467
I have no idea. How would I check that?
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Author Comment

by:MJCS
ID: 38302506
I figured it out finally. (on the one hand I feel like a fool, on the other hand, I'm just relieved it's working)
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38302507
Do you have Exchange rights and can work with EMC .... if yes

GO to recipient configuration
find the user -> right click Manage Full Mailbox access and check if you or whoever has rights to the mailbox to be able to open its contents,

- Rancy
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Accepted Solution

by:
MJCS earned 0 total points
ID: 38302518
the internal domain name is XXXXXXX.local. The external domain is XXXXXXXXXXXXXXXX.com. I was using the external domain for the OWA logon.

Now that I've got that figured out, how can I configure OWA to allow e-mail address as the username?
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 38302970
You'll need to add the users email as an extra UPN and that is it.

http://support.microsoft.com/kb/243629

Regards,
Exchange_Geek
0
 
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Expert Comment

by:vSolutionsIT
ID: 38303244
@MJCS : Additionally in order to such situation in future you can configure OWA not to use domain anymore. Below article will help you with it.

http://exchangeshare.wordpress.com/2008/06/30/owa-login-without-domain-name/
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Expert Comment

by:piyushranusri
ID: 38303573
i will ask to take look on this URL
it will automatically check the requirement and will through you the exact error.
http://technet.microsoft.com/en-us/exdeploy2010/default.aspx#DeploymentCheckList/ee958327/2010
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38785703
MJCS: Please do not mind but didnt i say in the very first post ? Wont Object and leave the decision on you though

- Rancy
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Author Closing Comment

by:MJCS
ID: 38800548
So problem was that I was logging in as e-mail or as external domain instead of as internal domain
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