Can't login to Exchange OWA - The user name or password you entered isn't correct. Try entering it again.

I could login to Exchange 2010 OWA earlier this morning. I can't now.

"The user name or password you entered isn't correct. Try entering it again."

I can't find anything in the server event logs to tell me what's wrong.

- I've tried several different accounts

- I've reset the password on the main test account

- I've checked for restrictions on which computers can be logged onto. It is set to All

- I've tried User@domain.com, domain\user, domain.com\user
LVL 2
MJCSAsked:
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MJCSAuthor Commented:
the internal domain name is XXXXXXX.local. The external domain is XXXXXXXXXXXXXXXX.com. I was using the external domain for the OWA logon.

Now that I've got that figured out, how can I configure OWA to allow e-mail address as the username?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Its the same .... Domain\User and Password.

Check if your password hasnt expired and needs renewal.
Is OWA working on the server itself .... i mean OWA server.
Also make sure Microsoft Services are running on the CAS and MBX Servers :)

- Rancy
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MJCSAuthor Commented:
#1. Account is not expired
#2. Account not set to require password change on next login
#3. so I opened server/owa in internet explorer on the server, same error trying to login
#4. It's all on SBS 2011. How do I do that?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Check if all Microsoft services are started .... open Services.msc and check for MicrosoftExchange services :)

- Rancy
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MJCSAuthor Commented:
Here is what they look like:
EE---EC---05.JPG
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Is Outlook working fine ?
Only issues with OWA ... right

- Rancy
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PradeepCommented:
Try to access owa on a different computer.
Make sure that the certificate is valid.
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MJCSAuthor Commented:
Exchange Certificate
Here is the Exchange Certificate
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Exchange9: Its an issue on the Exchange server as well so how would it work on a different machine ?

MJCS: Is this a new installation ?

- Rancy
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
You can try running .....setup.com /PrepareAD

- Rancy
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MJCSAuthor Commented:
Where would I run this from Command Prompt?
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MJCSAuthor Commented:
It is a new installation. They were running peer 2 peer and pop e-mail before this.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
yes .... what is the exchange version and make sure the command prompt is directed to the location where we have the setup.com to be able to run it.

- Rancy
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MJCSAuthor Commented:
Exchange Version is 14.02.0318.001
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Make sure you run the command from the SP2 Setup :)

- Rancy
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MJCSAuthor Commented:
So I took a break from OWA to try i Outlook.

The first Accout that I tried worked fine ad fast. It was for the accout that I was logged in as.

Whe I tried to add access to aother exchange e-mail account from the same domain, it gives me the username/password looping prompt.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Does the first account has Full Mailbox access to the other account if not it wont work.

- Rancy
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MJCSAuthor Commented:
I have no idea. How would I check that?
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MJCSAuthor Commented:
I figured it out finally. (on the one hand I feel like a fool, on the other hand, I'm just relieved it's working)
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Do you have Exchange rights and can work with EMC .... if yes

GO to recipient configuration
find the user -> right click Manage Full Mailbox access and check if you or whoever has rights to the mailbox to be able to open its contents,

- Rancy
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Exchange_GeekCommented:
You'll need to add the users email as an extra UPN and that is it.

http://support.microsoft.com/kb/243629

Regards,
Exchange_Geek
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vSolutionsITCommented:
@MJCS : Additionally in order to such situation in future you can configure OWA not to use domain anymore. Below article will help you with it.

http://exchangeshare.wordpress.com/2008/06/30/owa-login-without-domain-name/
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piyushranusriSystem Cloud SpecialistCommented:
i will ask to take look on this URL
it will automatically check the requirement and will through you the exact error.
http://technet.microsoft.com/en-us/exdeploy2010/default.aspx#DeploymentCheckList/ee958327/2010
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
MJCS: Please do not mind but didnt i say in the very first post ? Wont Object and leave the decision on you though

- Rancy
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MJCSAuthor Commented:
So problem was that I was logging in as e-mail or as external domain instead of as internal domain
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