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Win 7 - Can't Print, Office 2007 slow to open, Can't download Firefox.  What's broken?

Posted on 2012-08-16
Medium Priority
Last Modified: 2012-08-20
Win 7 Pro, HP Core 2 Quad, 8 GB RAM

Webmail wasn't loading.  Installed Firefox, which worked.

Kaspersky was installed.
Uninstalled Kaspersky using URSoftware's  YourUninstaller 2007 - didn't want to miss any parts.
Installed PREVX and MalWareBytes Pro.
Installed PCTools Performance Toolkit, and ran Registry test and repair.

Installed Win 7 SP 1

When I try and print from Word, there is a 40 second delay until the Print Dialog appears, and then nothing ever prints. I installed the same printer a second time, and the same thing - an alert with "unknown Printer Error"

The client got suspicious of Firefox and uninstalled FF.  Problem still existed.
Couldn't get FireFox again to reinstall - download page never loaded.
I copied the FF installer, and that worked.

Ran Full scan with Malwarebytes - no serious malware.
Went to msconfig and turned off startup items.
I opened a command window and ran  sfc /scannow  -  no errors there.
I ran Performance Toolkit Registry test - no registry errors.

What should I test now?


Question by:computerlarry
  • 2
LVL 100

Accepted Solution

John Hurst earned 1500 total points
ID: 38302690
You may have root kit malware that hides itself very well. You may wish to consider a Windows 7 Repair Install (Back up your computer first). You need the Windows 7 DVD. If that does not work then you may need to reinstall Windows 7.
.... Thinkpads_User

Author Closing Comment

ID: 38313352
This is a difficult question to get a specific answer to. I was hoping that there would be a recognizable problem.

It turns out that there were two System Restore programs:  One with Windows, and one on the HP repair partition. I tried restoring with both. The Windows version gave an error message. The HP version still gave an error, but restored anyway.  I got the printing back, and was then able to run cleanup programs.
LVL 100

Expert Comment

by:John Hurst
ID: 38313565
Thank you and thanks for the update. .... Thinkpads_User

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