Win 7 - Can't Print, Office 2007 slow to open, Can't download Firefox. What's broken?
Posted on 2012-08-16
Win 7 Pro, HP Core 2 Quad, 8 GB RAM
Webmail wasn't loading. Installed Firefox, which worked.
Kaspersky was installed.
Uninstalled Kaspersky using URSoftware's YourUninstaller 2007 - didn't want to miss any parts.
Installed PREVX and MalWareBytes Pro.
Installed PCTools Performance Toolkit, and ran Registry test and repair.
Installed Win 7 SP 1
When I try and print from Word, there is a 40 second delay until the Print Dialog appears, and then nothing ever prints. I installed the same printer a second time, and the same thing - an alert with "unknown Printer Error"
The client got suspicious of Firefox and uninstalled FF. Problem still existed.
Couldn't get FireFox again to reinstall - download page never loaded.
I copied the FF installer, and that worked.
Ran Full scan with Malwarebytes - no serious malware.
Went to msconfig and turned off startup items.
I opened a command window and ran sfc /scannow - no errors there.
I ran Performance Toolkit Registry test - no registry errors.
What should I test now?