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vzw network extender

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Last Modified: 2012-08-17
I installed the network extender on our network and no matter what I try I cannot receive a GPS signal onthe device. It does have an internal IP address, I verified that by finding the MAC address in the DHCP database. I am able to ping the device but cannot log into to view\change any settings if needed. I then logged into it directly from my laptop using VZW instructions and ethernet cable and trying to accesss it using 192.168.1.10 and I receive no logon page but "Error 403 - File is protected".
When connected to the internal network the power and WAN LED are solid blue which means functioning properly. The GPS LED is a solid magenta which means not functioning and the SYS LED is blinking red which means trying to search for a GPS signal.
I have the ports open on the firewall that the document mentions (UDP 500, 4500 and 52428) and still nothing. There is traffic on the ports except for 52428, which is the one GPS uses for synching. I can also ping the external IP addresses it requires to contact successsfully from internally.
I brang the device home and it worked fine. I'm pretty sure that I have done everything I could to try to get it to work. I can only think that the thick windows we use are possibly blocking the GPS signal. VZW support is no help at all.

Any ideas? Thanks.
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