We help IT Professionals succeed at work.

Excel “This action is only valid for products that are currently installed”.

Medium Priority
Last Modified: 2012-08-16
I have a client with Office 2010 Home & Business. They are having a weird problem with Excel.

A domain admin does not have the problem described here while a domain user does.

Launching Excel then Opening a file works fine; however, double clicking on a spreadsheet returns the message: “This action is only valid for products that are currently installed”.

The product is activated.
I have performed a Repair to Office, followed by a reboot
I have removed Office, rebooted, reinstalled Office, rebooted. This issue seems fairly consistent.

Any ideas what to try next?
Watch Question

When Office was installed, did you use the default options? I have found the best results from using the "Run All from My Computer" option during installation. That installs all of the optional features that are available for all users. Otherwise when the software gets installed, some stuff will use the "Install on first use" option, and some users may not have permission to install the items needed.
Go to Control Panel > Programs and Features and click Microsoft Office. Then click "Change" and "Continue" (Add or Remove Features will be selected by default). On the top line, click the arrow next to Microsoft Office and select "Run All from My Computer."
You may need the installation media, depending on the method used to install initially. You will likely need to have administrative rights as well.
Edit: Sorry, wrong version posted.


I tried your suggestion about "Run All" but that did not resolve the problem.
Perhaps you have a file association error in Windows causing the issue then? Check by right-clicking on an Excel file from Windows Explorer and choosing Open With. See if the current version of Excel is listed as the recommended program, and select it as such if it is not already there. You may need to browse for the Excel executable file, which is located at C:\Program Files (x86)\Microsoft Office\Office14 (Excel.exe) on a standard installation.


Thank you, that fixed it.

You're welcome. Glad I could help.