We help IT Professionals succeed at work.

Outlook losing password

Medium Priority
437 Views
Last Modified: 2012-08-30
Whenever our users change their network password Outlook loses the email password.

Users are part of a Windows server network while our email is using a pop email solution.

How can I prevent Outlook from losing the passwords?
Comment
Watch Question

Are you facing an issue similar to the one listed below

http://support.microsoft.com/kb/290684

Regards,
Exchange_Geek
Sheldon LivingstonConsultant

Author

Commented:
Not the same issue...

The password is changed until the user is required to change their network password... then Outlook loses the email password.
So, if your network password gets changed - and OL prompts for a new password - is that wrong? You want OL to work with old password and network login with another one?

confusing to me.

Regards,
Exchange_Geek
Sheldon LivingstonConsultant

Author

Commented:
You are correct in your assumption...

Outlook should remember the email password forever... changing the network password shouldn't make Outlook forget the email password (they are not the same).

AND... OL doesn't prompt for a new password, it forgets what the password is.

Remember, the email is POP and it's password has nothing to do with the network password.

Commented:
What is your network server?

Are workstations attached to a domain? Or peer-to-peer?

Does the problem also happen if you change their password at the server instead of them changing it?
Sheldon LivingstonConsultant

Author

Commented:
Network server is Server 2003.  Workstations are on a domain.

Problem happens no matter how the password is changed.

Commented:
After searching I found this as the supposed solution -
This is because active directory has parent restrictions over the password change in outlook, you have to change it from CTRL/ALT/DEL from windows.
This was posted as the solution to users with the same problem you’re experiencing.

HTH

Scot
Sheldon LivingstonConsultant

Author

Commented:
User do change their network password via Ctrl + Alt + Del.  This should not affect Outlook.
Commented:
Unfortunately I can only pass on what I've read, and what I've read is that lots of people have experienced this problem wiothout a resolution going back a couple of years.

The only solution offered in any of the fourms was the one I posted.

One individual said they were working with Microsoft to resolve, but that was in 2010 and there wasn't a solution posted.

Curious - has this always happened? or started recently?

Explore More ContentExplore courses, solutions, and other research materials related to this topic.