Server suddenly become unresponsive

Posted on 2012-08-16
Medium Priority
Last Modified: 2012-11-21
Hi All,

From some time now, our DC suddenly becomes unresponsive. Each time when this happens we had to perform a Hard reboot. However I found the following event occurring ever time before the server becomes unresponsive.

EVENT 260, stcvsm

"While re-activating on \Device\HarddiskVolume1, VDIFF has detected that previous boot session ended with a crash. VDIFF is terminated."

I have also attached the event log image file for your convenient.

Any help would be appreciated to solve this.

Thank you.

Server consists of:

Windows Server 2008 R2
ShadowProtect Server Edition 4.1
Exchange 2010
Question by:bassa1985
  • 2
  • 2
  • 2
  • +3

Expert Comment

ID: 38303162
I'd suggest possible hard disk problems,. might pay to run a scan or check for errors on the physical disks.
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38303489
Why not ask the HDD vendor to do a simple health check to see if there is any issues with their drive ....
What kind of server is this ?
How many drives do you have ?
What is "\Device\HarddiskVolume1" SAN Lun\NAS\Local Disk ?
What all applications are running ?
Is there an Antivirus on the server if so try doing a full scan .

- Rancy

Expert Comment

by:Tony Capewell
ID: 38322377
I have started getting the same exact errors and the server just crashes.

We are running Windows Server 2008 R2 as Virtual Machines under Hyper-V using local disks.

I am seeing at the time this happens large amount of CPU usage - I am also seeing the used memory on the server slowly increase throughout the day - w2wp.exe seems to be the culprit of what seems like a memory leek.

Any ideas welcome as this is now really starting to annoy me!!! :-(
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.


Accepted Solution

bassa1985 earned 0 total points
ID: 38335026
Hi Guys,

Thank you for the comments. I did check the HDD on the server and the drives on the NAS box. The drives seems to be healthy.

However I contacted StorageCraft Support and they recommended me to perform the following:

•      Increase the Paging File to 4 times the Physical Memory on a partition that isn’t the   System partition.
•      Increase the IRP Stacksize to 24
•      Update ShadowProtect version

I performed the above and it seems to work fine now. Hope this help.

LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38335399
Wow ... good to know and thanks for sharing the information :)

- Rancy

Expert Comment

by:Tony Capewell
ID: 38349052
I will attempt what has been described above today before accepting the fix.

Author Closing Comment

ID: 38360381
I found the solution by researching and with the help of ShadowProtect team.

Expert Comment

ID: 38459837
Found this post, this worked for me also, same problem, same solution.

Expert Comment

ID: 38620828
Awsome fix, I had the exact same issue, Windows 2008, Shadowprotect 4.2, Exchange 2007.
Server would become non responsive on LAN and console during incremental backups of shadowprotect. After the backup finishes, the server would come back online without intervention.

This only really became noticeable during longer backups as we have a small office with only 8 staff.

THX !!

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
Suggested Courses

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question