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Windows 7 updates will not install

Posted on 2012-08-16
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Last Modified: 2016-11-23
dell Optiplex 390 win 7 64 bit sp1
Office updates will download and install without problem using windows update

Windows updates will download but error out with error code 80070570 when installing any  of the windows updates.

I have updated all drivers in the system
stopped the update service and deleted everything from the softwaredistribution folder and restarted the service.

Re-registered all of the dll's for the update service and even tried the microsoft fixit but no luck.

I tried installing the Intel Rapid Storage Technology driver but can't find one that will install.

The updates will download but error out on the install.

This is a fresh install of win7 64 bit sp1.  The system is not on a domain and the user has administrator access.
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Question by:musicman85
7 Comments
 
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Expert Comment

by:Hypercat (Deb)
ID: 38305203
Follow the steps in this article to reset Windows update and then try again:

http://support.microsoft.com/kb/971058
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Author Comment

by:musicman85
ID: 38305467
That was the first thing I tried.  No go.. Office updates will download and install w/o problem.  Windows update error out  with 80070570.
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Expert Comment

by:jcimarron
ID: 38305620
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Expert Comment

by:burrcm
ID: 38306920
Another - this is specific -

http://support.microsoft.com/kb/2607070

Chris B
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Accepted Solution

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musicman85 earned 0 total points
ID: 38542397
None of the solutions worked.  Problem turned out to be a virus.
Person did reinstall of win7 THEN restored their personal files from a backup.. same issue.
I had them wipe the drive again and install win 7 and do updates. Updates worked.  As soon as they restored their personal files the updates stopped working.  Scanned their network backup file location and found a virus.  Remove the virus.. problem resolved.

Sorry about the delay.  Treatments weren't as easy as I thought they would be.
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Expert Comment

by:jcimarron
ID: 39213251
musicman85--Thanks for telling us the answer.
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Author Closing Comment

by:musicman85
ID: 39224981
problem was not related to windows.  it was found to be a virus issue
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