• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1396
  • Last Modified:

Why does Windows Update fail?

I tried to install updates for Windows 7 X64 and the following error appeared:
"Code 8000FFFF  Windows Update encountered an unknown error"
What does this mean and how can I install the recommended updates?
0
DoctorK12008
Asked:
DoctorK12008
  • 11
  • 7
  • 6
  • +8
1 Solution
 
Run5kCommented:
Try the following:

1.  Open an elevated command prompt (Start -> type cmd in the search field, right-click the result and Run as administrator)
2.  Stop the Windows Update service by typing Net stop wuauserv and hit enter.
3.  Navigate to the C:\Windows\SoftwareDistribution folder and either delete the contents or rename it to SoftwareDistribution.old
4.  Restart the Windows Update service within the command prompt by typing Net start wuauserv and hit enter.
5.  Try to install the Windows updates again.

http://support.microsoft.com/kb/2509997
0
 
Donald StewartNetwork AdministratorCommented:
You most likely need to run the System Update Readiness tool


http://www.microsoft.com/en-us/download/details.aspx?id=20858
0
 
DoctorK12008Author Commented:
I followed these instructions, but the updates still failed to install.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
serialbandCommented:
0
 
DoctorK12008Author Commented:
This is no help either.
0
 
jcimarronCommented:
DoctorK12008--Perhaps of help
http://social.technet.microsoft.com/Forums/en-US/winserverwsus/thread/c8c3465c-f5bf-43ee-9f5b-e5bedc5d7a5c/

If no help, when does the error occur (when you are downloading the updates, when you are installing, etc.)?   Can you single out any one update causing the problem?  Try installing the updates again , but one by one.
0
 
Run5kCommented:
DoctorK12008, within your Request Attention post you stated the following:

None of the solutions suggested so far have helped with this problem.   I suspect the problem may be related to Office updates I installed 8/15/2012, as the Windows update failed after that. ~ DoctorK12008

Needless to say we are always glad to help, but those are the type of details that EE contributors will typically want to see within the technical discussion, also.
0
 
Gerwin Jansen, EE MVETopic Advisor Commented:
As a last resort, call MS, they will assist you in getting the issue solved.
0
 
☠ MASQ ☠Commented:
Is Windows Update configured to update Office as well? Which version do you have?

There's a well documented fix for Vista where Office updates result in a server error

Can you check the Registry entry under HKLM\Components for a key called PendingXmldentifier? If it's there make a backup of the registry and delete entries for

PendingXmldentifier
NextQueueEntryIndex
&
AdvancedInstallersNeedResolving

Then restart.

Edit: apologies, that's already included further down the TechNet thread linked to above.
0
 
MidnightOneCommented:
Silly question: Is the time correct on the system that's not updating? I've seen time sync screw up all manner of updates.
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
When you try with Update and it fails what is the events generated on the server in App logs ?

- Rancy
0
 
Davis McCarnOwnerCommented:
An MS Fixit: http://windows.microsoft.com/is-IS/windows-vista/Windows-Update-Error-8000FFFF
If that doesn't do it, your best option is to do a repair install: http://www.sevenforums.com/tutorials/3413-repair-install.html
And, if you do not have a Windows 7 DVD but the system came with SP1 installed, you can download the correct version from this list: http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
I have seen about 5 Windows 7 systems in the last month that refused to update and nothing but the repair install fixed it.
0
 
DoctorK12008Author Commented:
I have the Windows 7 DVD.   I clicked on the link to sevenforums but is not valid.   Where do I get instructions to do a repair install using the Windows 7 DVD?
0
 
Run5kCommented:
I just tried that link in both IE9 and Firefox 14, and it works perfectly...

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 
Gerwin Jansen, EE MVETopic Advisor Commented:
0
 
rindiCommented:
As mentioned in the very first comment, stop the update service and delete the softwaredistributions folder. Then also delete the C:\Windows\WindowsUpdate.log file. After that start the service again and run the updates. After you get the error, attach the WindowsUpdate.log file here, or inspect it yourself. Often there are messages logged in there that could help us troubleshoot.
0
 
DoctorK12008Author Commented:
I followed these instructions but the updates failed again.   I am attaching the error message as well as the Windows update log.   I also tried to do a repair as described in the link from DavisMcCarn (the link worked the second time I tried it, thanks).    When I tried to use regedit.exe I discovered there is no  Registry entry under HKLM\Components.   When I tried to do the Windows 7 repair using the installation DVD, it would not repair as it said the version I was trying to install was older than the existing version.
Error-Message.jpg
WindowsUpdate.log
0
 
Donald StewartNetwork AdministratorCommented:
Are you logged in as an admin ??

Have you tried manually installing the failing updates?

http://support.microsoft.com/kb/2732487

and

http://www.microsoft.com/en-us/download/details.aspx?id=30571
0
 
jcimarronCommented:
DoctorK12008--Did you try clicking the "Get help..." link in the error message?

What is the version of the Win 7 DVD you used to try to Repair, and what is the version of the Win 7 now installed?  (be sure to note whether SP1 or not)
Did you carefully read the pink section of
http://www.sevenforums.com/tutorials/3413-repair-install.html  ?
0
 
Davis McCarnOwnerCommented:
From your update log: "To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions:  - Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2722913) - Update for Windows 7 for x64-based Systems (KB2732487)"
Are you part of a domain and do you have local admin rights?
Or, if you are not, did you have a recent bout with malware?
(The sevenforums link worked fine for me when I just tried it)
And last, your T7400 was never shipped with 7.  How was 7 installed?
0
 
DoctorK12008Author Commented:
Windows 7 Professional SP1 X64.   I installed Windows 7 from an OEM DVD without SP1.
I am part of a domain and have admin rights.
I tried manually installing the updates, failed again.
I have AVG antivirus Business Edition.   It is up to date and scans the entire computer weekly, so I do not think I have a malware problem.
0
 
Davis McCarnOwnerCommented:
Yes; but, the end of your update log says you do not have administrative rights and that is why they are failing.  It could be due to a GPO on the domain or the result of malware having messed up your permissions.
Do you have access to the same DVD you used originally?
And is it the one which gave you the error message?
The ISO download for Professional x64 is this one http://msft.digitalrivercontent.net/win/X17-59186.iso but; Windoze usually wants the one used for the original installation.
0
 
jcimarronCommented:
DoctorK12008--Per your post http:#a38338094  you have Win 7 SP1 installed but you tried to use a Win 7 DVD to run Repair Install.  That is not going to work per the pink section of
http://www.sevenforums.com/tutorials/3413-repair-install.html
You are either going to have to make a Win7 SP1 ISO installation DVD from Digital River or uninstall SP1 and use the DVD you already have.
0
 
DoctorK12008Author Commented:
If I uninstall SP1, will this affect my programs?
0
 
Donald StewartNetwork AdministratorCommented:
Have you tried manually installing the failing updates?

http:#a38337871
0
 
Davis McCarnOwnerCommented:
The Digital River download is Microsoft's official eDelivery of 7 with SP1 already installed.  It is far more desirable than any 7 DVD without SP1 and is all I use if I need to to a fresh installation.
It takes a while as it is 3.GB and you need to know how to burn an ISO image; but, is what you need for the repair install.
And, BTW, the images work for OEM, Retail, or Corporate keys.
0
 
DoctorK12008Author Commented:
OK, but again, will this affect my installed programs, as I do not want to lose them if at all possible.
0
 
☠ MASQ ☠Commented:
Uninstalling SP1 may prevent some programs which rely on the newer components from working but you already have an SP1 installation so a repair using an SP1 DVD will avoid that.  The repair process removes and replaces key Windows files but does not affect data or registry settings leaving installed software untouched.  It will uninstall Hotfixes though so effectively reset your Windows Update status to that of base SP1 so if this also fixes Windows Update for you you'll need to spend some time adding all the security patches for the past 12 months or so.
0
 
Donald StewartNetwork AdministratorCommented:
For the third time

Have you tried manually installing the failing updates?

http:#a38337871
0
 
jcimarronCommented:
DoctorK12008--
Since you feel an Office Update may be the cause of your problem, perhaps you should uninstall Office before you do anything else.  Did that fix things?

I assume you have the Office installation disk so you can reinstall when the time is right.

Repair Install should not affect your personal data or installed programs.  
Uninstalling SP1 should not affect your personal data or installed programs but you will probably have to install quite a few Windows Updates, which may be a problem with your present Updates problem.
But, in either case it is always best to make a backup just in case.
I would try making and using a Digital River DVD to do a Repair Install first.  It will be handy for the future as well as now.  And avoid your Updates problem.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
You will have to burn/write an ISO image to a DVD from the downloaded file--not just "copy" or write a file.
0
 
DoctorK12008Author Commented:
I tried to do the repair, but for some reason it did not work.   The installation appeared to proceed normally, but then I was brought back to the windows log-on screen.   A message appeared saying the original copy of Windows was still in place.   Is there any point in trying to do the repair installation again?   I followed the installation instructions under sevenforums to the letter.
0
 
jcimarronCommented:
DoctorK12008--What Win 7 DVD did you use?  (Version, SP1?)
0
 
Donald StewartNetwork AdministratorCommented:
ARE YOU READING MY POSTS?????

Kind of hard  to help if you dont respond to all experts

http:#a38337871
http:#a38338355
http:#a38338520
0
 
DoctorK12008Author Commented:
I tried to reinstall using the sevenforums instructions for SP1, but the repair failed again.   The attached message appears.
Repair-Failed.jpg
0
 
Davis McCarnOwnerCommented:
1)  I think you are (or were) infected and have had your permissions corrupted!  It is the explanation for updates failing and not being able to do a repair install which is most common, these days.  With Cybercrime exceeding 220 Billion US dollars per year, its naive to think that any antivirus is protection.  You should try TDSSKiller ( http://support.kaspersky.com/faq/?qid=208280684 ) and ESET's Sirefef removal tool ( http://kb.eset.com/esetkb/index?page=content&id=SOLN2895 ) to check.
2) Unless they result in a miracle cure, you are at the point of format and reinstall with an added caveat for safety.  Many MBR Trojans will reinfect if they have become ram resident and the way to defeat them is to delete every partition, cycle power (turn the system off and back on), then start the install.  Doing so deletes the Trojan and keeps it from reinfecting.
3) BACK UP YOUR FILES FIRST.
4) Use the SP1 DVD you already have to reinstall.
Sorry...........
0
 
Donald StewartNetwork AdministratorCommented:
DID
YOU
MANUALLY
TRY
TO
INSTALL
THE
UPDATES???
0
 
jcimarronCommented:
DoctorK12008--And what about uninstalling Office?  See http:#a38338567 .
0
 
DoctorK12008Author Commented:
dstewartjr:

I already indicated that I had tried to install the updates individually, without success.   Sorry it took so long to reply, but I usually follow up  first on the suggestions I think might be most helpful.
0
 
DoctorK12008Author Commented:
It seems I cannot install SP1, despite running the compatibility scan and fixing the suggested problems.   I will just have to bite the bullet and do a fresh install from my DVD, after following your instructions regarding eliminating any Trojans.   Thank you for your patience.
0
 
Donald StewartNetwork AdministratorCommented:
Not one of your comments says anything about individually/manually installing.


And when you say individually, are you going directly to microsoft and downloading?? Or are you saying that you just selected one at a time from the Blue shield???

If only the latter, you should then try the links I provided for the manual download/install
0

Featured Post

Granular recovery for Microsoft Exchange

With Veeam Explorer for Microsoft Exchange you can choose the Exchange Servers and restore points you’re interested in, and Veeam Explorer will present the contents of those mailbox stores for browsing, searching and exporting.

  • 11
  • 7
  • 6
  • +8
Tackle projects and never again get stuck behind a technical roadblock.
Join Now