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2010 exch server non internet facing cant access owa on it

Posted on 2012-08-16
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Last Modified: 2012-09-10
We have exch server setup in main ofice and the remote exch servers all get their internet email through the main office. The remote servers are non-internet facing.I setup one remote exch 2010 and owa works just fine, the other remote site when we try to access owa with a users email on it we keep getting the following message:
The mailbox you're trying to access isn't currently available. If the problem continues, contact your helpdesk
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Question by:vmich
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Expert Comment

by:jkockler
ID: 38303324
Normally that message indicates a permissions issue on the mailbox.
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Author Comment

by:vmich
ID: 38303333
Like what do I look for?
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jkockler earned 2000 total points
ID: 38303353
http://exchangeserverpro.com/owa-error-mailbox-trying-access-not-currently-available

Scroll down and look at the section that starts with:

For this to work correctly there are a few configuration requirements.

The OWA virtual directories on the Client Access servers in the remote AD site must have Integrated Windows authentication enabled

The OWA virtual directories on the Client Access servers in the remote AD site must not have an external URL configured (it should be blank)

The internet-facing Exchange 2010 CAS needs a copy of the OWA resources files from any down-version Client Access servers it will be proxying to


Often people get the first two correct and leave out the third one. However without meeting that third requirement you will receive the error shown at the start of this article. On the internet-facing Exchange 2010 CAS you’ll also see an event ID 46 logged in the Application Event Log, with details similar to the following:
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Author Comment

by:vmich
ID: 38303362
I did the first you mentioned on both remote servers, the one that owa works on and the one that owa does not work on, but did not do the third item on either one and the one remote server is working with owa...
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Author Comment

by:vmich
ID: 38303367
Also I have no event id 46 on the server that owa is not working on
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by:vmich
ID: 38385027
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