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Hdd disk failure- not recognised in windows

Hello,

my laptop hard disk (WD Blue Scorpion)  has failed quite unexpectedly without giving any prior signs of failure..

The disk is not recognised by windows and i have connected it to another laptop through a usb/sata case/adapter and the disk shows up in the "Disk Management Console" as not initialized and of different capacity. (The disk capacity is 500 GB and it shows as 2 TB!!).

I cannot access the disk and I cannot recover my data. I have scanned the HDD with "GetDataBack" but it did not recover my data. Then I tried Stellar Phoenix Recovey Software (scanned the disk for lost volumes..it took 4 days) but again my attempt to recover data was unsuccessful. Nothing was found.

I connected the disk using the USB/SATA bridge to an Ubuntu linux desktop but  it shows up in the Disk utility as not Initialized and of capacity 2 TB again which is not correct.
The Fdisk command in Ubuntu does not detect the HDD in the usb case only my internal disk.

When I try to initialize the disk ( in windows disk management console and in Ubuntu disk utility) it gives me a CRC error and the process fails.

I am scanning with HDD Regenerator 2011 now and it gave the message that the MBR is corrupted/destroyed something like this not sure exactly...It only detects bad sectors and no sectors have been recovered thus far.

I would like to recover the data from the HDD but looking for recovery services I was quoted a price of 650 $ which I think is not worth it for the data on my hard drive.

Any thoughts?

Any ideas that have been successful for you to suggest? I would appreciate the assistance..
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mklmanu
Asked:
mklmanu
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3 Solutions
 
mklmanuAuthor Commented:
Forgot to mention that my HDD is making revving noises every time the pc is connected to boots up.
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Miguel Angel Perez MuñozCommented:
I think your hard drive is physically damaged, not only data is broken. In BIOS, how many size is reported?
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mklmanuAuthor Commented:
Drashiel thank you for your answer.. Not sure right now..I will have to put it back in the laptop and let you know...

Will post a comment as soon as I have this info.
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DavidCommented:
You can't get your data back with software. You do not have the equipment or skills to do it yourself.  Since it isn't worth $650, then throw the disk in the trash (or recycle it), and move on with a sad lesson learned.

You've wasted enough time on this, and need to move on.  Sorry.

(P.S. The USB enclosure is acting like it is because you are interacting with the USB bridge chip,  which works somewhat, but since there is no HDD capacity on the other side reporting to the same chip, you get these symptoms.

Now if you had a bunny suit, clean room, and $100,000+ worth of equipment and software, and a few years experience, and spare parts, then maybe you could recover it.
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CallandorCommented:
As a last resort, try connecting the drive directly to a desktop motherboard, so that you don't introduce USB electronics translation.  GetDataBack works best in this configuration.  However, the drive making strange noises ("my HDD is making revving noises") is not a good sign.  Consider it a lesson in maintaining backups, which can't be emphasized enough.
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DavidCommented:
If the capacity is incorrect, then you are absolutely screwed, UNLESS either

1.  your HDD is > 2TB and you are using a USB bridge device that cant handle devices greater than 2 ^ 32 -1 blocks, which is approx 2.09TB.  
2.  Somebody or something reprogrammed the HDD to report less than the full capacity.  
3.  Your disk is actually > 2 TB, and you are wrong about the hardware you have.

So unless you are simply wrong about what kind of HDD you have, then again, software recovery is impossible, as you have media failure.

The reason is that the low-level command to get the capacity looks in the NVRAM & reserved areas of the HDD (depending on a few variables).  If media is toast, then the number will be off.
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thegu99Commented:
dlethe is absolutely correct...drive is damaged and is definitely not a DIY repair option.  The $650 quote is not worth it to you then throw the drive away or warranty return it, if still within the manufacturer warranty, for a replacement.
Note:  the continuing saga of power cycling and running other "tools" on the drive is not going to make it any better, only worse.
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nobusCommented:
>>  the disk shows up in the "Disk Management Console" as not initialized and of different capacity. (The disk capacity is 500 GB and it shows as 2 TB!!).  <<   this is your problem - it sees another disk type

what model is it?
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David Johnson, CD, MVPOwnerCommented:
you might try spinrite http://www.grc.com but it costs more than the price of a new drive
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nobusCommented:
it won't help - if the disk is nor correctly identified
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Lionel MMSmall Business IT ConsultantCommented:
Try http://www.active-undelete.com/; Make sure you DO NOT try to write anything to the damaged drive. Agree with the comment to connect it directly to the motherboard with ATA or SATA cables, not USB. The noise is a bad indication--it means the headers (readers) or the data cylinders are getting damaged each time you stop and start the drive. Suggest you connect it to a PC and keep it running until you have tried all the software you care to to minimize physical damage.
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nobusCommented:
if the disk is not correctly seen in bios - no software can help.....
please correct me if wrong
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DavidCommented:
correct, nobus.  it is a waste of time.  In fact, every moment the drive is powered up,you risk further damage.  what might have been a $500 charge for a 99.999% data recovery a few days ago, could now be a $1200 and 17% recovery.
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DavidCommented:
p.s. re-read my original post. it explains why the bios sees a 500GB disk.
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mklmanuAuthor Commented:
hello,

thank you for the comments.

I have connected the disk directly (through a sata cable) to the motherboard of a desktop pc running windows XP.

The Bios does not detect the hard disk. It is also not detected in the Disk Management console when connected directly to the MB. Only detected in the USB bridge and shown as not initialized.

My hard disk (hardware) model is WD5000BEVT-75A0RT0- 500 GB capacity.

Another of my hard disks started to fail but I was able to backup the data this time.

HDD regenerator monitor reports even my healthty drives as being overheated..Is this a correct indication or there is a threshold set in the HDD Regen software regarding the drive temp?

Thank you
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David Johnson, CD, MVPOwnerCommented:
How hot are they?  anything over 60C is too hot according to seagate.

speedfan is a good utility http://www.almico.com/speedfan.php  the smart test will show you the current/maximum and average temperatures
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mklmanuAuthor Commented:
Hot around 51-55 C. I am just wondering whether HDD regen gives wrong results.

I will try the speedfan utility.

thank you
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nobusCommented:
you can try upgrading the firmware  - it may help :
http://wdc.custhelp.com/app/answers/detail/a_id/7/session/L3RpbWUvMTM0NTQ1OTIwMi9zaWQvcUxFMWw5NGw%3D

regarding hddReg report - i never saw it reporting bad -  as all do - it uses the available temperature sensors

since BOTH are too hot, i suggest you look at cooling the case better
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mklmanuAuthor Commented:
nobus thank you for your post..

while I was scanning my HDD (a healthy one) with HDD Regen it was giving me a message please replace drive immidiately but after the scan was finished no bad sectors were found and the drive results were completely healthy..

Is HDD Regen reliable..because if this drive needs replacing I dont trust it to save data on it..

I tested the drive (WD 3200BEVT) using the WD Diagnostic tool and the drive did not show any errors or bad sectors- it was found to be completely healthy...

any ideas why WD Regen reports this? in case the drive is faulty i think i better replace it so I dont save any data on it and lose it afterwards.

Thank you
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David Johnson, CD, MVPOwnerCommented:
hdd regen attempts to fix drive errors (which is different than chdskdsk fixing file system errors) and if successful you're good for a while.  All modern hard drives have errors sometimes you will encounter thousands of them per second .  

The Good news is: The drive manufacturer uses error correction and only when the error correction cannot fix the error will it then swap the sector out with a spare sector.  This is transparent to you the user and to the operating system until you use up all of the spare sectors.
About all you may notice is that the drive seems slower than normal as the disk does multiple retries and finally gets a valid read that it can error correct.

Hdd Regen will attempt to recover these swapped out sectors and take them out of the bad pool and put them into the available for swap pool.
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nobusCommented:
>>  I tested the drive (WD 3200BEVT) using the WD Diagnostic tool and the drive did not show any errors or bad sectors  <<  then it would have shown overtemperature also - but maybe it got time to  cool off
if you want to be sure - rerun HDDReg
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DavidCommented:
HDD Regen is really smoke and mirrors.  The firmware in a HDD automatically retries.  All you have to do is tell it to read block #x, and everything is automatic.

But the only way to correctly deal with an unreadable block is to leave that unreadable block the way it is.   An unreadable block tells the O/S the block is unreadable, so whatever file (if any) resides there is corrupted.

The correct and only way to deal with an unreadable block is to write data to it. Then the HDD firmware does the remapping automatically.

Some day I will write a white paper on HDD Regen, and all the marketing FUD they put out there, along with the twisted truths that give the appearance that HDD regen is doing anything magical that one can't do with any other software or even a simple shell script.

There are NOT hidden, secret commands that the software is using.  Bad block remapping is automatic.  All it does is tell the disk to read block X in a loop that times out, then it moves onto the next block.
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DavidCommented:
You can't upgrade the firmware if the BIOS doesn't see the drive.  I need to reiterate my original post, and be more clear.

YOU ARE WASTING YOUR TIME.  THERE IS NOTHING YOU CAN DO OTHER THAN TAKE IT TO A RECOVERY LAB.
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mklmanuAuthor Commented:
dlethe thank you for your posts...

regarding my initial question and my WD 500 GB drive that I can't recover the data from, I have written above that the drive is not recognised by the BIOS when connected directly to the mb of a desktop pc.

Hence I understand from all the posts that I cannot do anything to recover the data myself.

I have furthermore asked whether HD Regen gives reliable results because the WD Data lifeguard tool for windows (both scanning a new/healthy WD drive) tests the disk as healthy where HD Regen is indicating that I should replace the drive immediately.

Thats when the comment from Nubu was to update the firmware---i cannot find a new firmware for my WD HDD (the healthy one) in the WD support pages.

What are the normal temps for an i5 4 GB DDR3 Ram, 320 GB HDD running win 7 home premium 64 bit ?

thank you
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nobusCommented:
sorry - but i never saw that it was not seen correct in the bios ...
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mklmanuAuthor Commented:
Nobous,

I agree with you... your comment was "if the disk is not correctly seen in bios - no software can help.....
please correct me if wrong"

this was about the non-healthy drive....ID: 38307706

Your next comment about HD Regen and trying to update the firmware was relevant to my question about my healthy drive and HD Regen results.
ID: 38311164

thank you...

Sorry if I caused a confusion...
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DavidCommented:
A HDD with bad blocks and health are two entirely different things.   Consider that a typical HDD has 250,000 reserved blocks.   A HDD can report healthy OR degraded whether there are 0 grown defects or 200,000 grown defects.

The data lifeguard tool is not a robust diagnostic.  It verifies if a disk has failed, or shows predictive failures.   Any arbitrary number of grown defects (up to a percentage threshold of maybe only 20% left -- which varies) isn't the trigger.  

This is really something I should write a paper on, because there is so much bad information out there, but suffice to say, my company writes HDD / RAID diagnostics for appliance manufacturers, and we have developer type NDAs with HDD and RAID controller manufacturers, so I have to be very careful about what I reveal in a white paper, or say in a public forum.

HDD firmware for SAS/SCSI/FC drives is common.  HDD firmware for (desktop class) SATA disks is rarely released. The reason for that is because desktop HDDs pretty much are what they are, and they cost maybe $30 to make at the high end, and it isn't economically viable to do so.  Customers inevitably screw it up, and many controllers block the commands so it is a losing proposition.

Easier and cheaper for the manufacturer to just replace a disk that the customer says is bad and then put the questionable disk in the refurb pool where they automate a data scrub and just ship it out to somebody else as their replacement drive.

These data lifeguard, spinrite, hddregen just read and read and read all blocks and let the ECC firmware have lots of chances to get the data back.   That is it.  You can make things much worse for yourself if you use these products in situations where the HDD is in a degrading state. Such products can fail the drive and create further damage.  Never use these products if the disk came out of a RAID controller, because the RAID controller NEEDS to know if a disk is unreadable at a block.   The RAID controller will then take the necessary action to grab the data from the XOR redundancy.  If you make the mistake of clearing such errors, then the RAID won't repair the data, and this guarantees data corruption because stale data is now intermixed with live data for a stripe.

Get a 2nd HDD use windows software RAID on a non-RAID controller.  That is what you should do moving forward. Those fakeraid / low end controllers made sense about 10 years ago for reasons I have posted before.
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DavidCommented:
P.S. In the rare case that a SATA firmware update IS available, then sometimes the update is destructive in the sense that all data gets blown away in the process.  Yet another reason why firmware updates for desktop SATA drives is rare.  People don't read release notes.
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CallandorCommented:
If dlethe leaves any nuggets lying around, be sure to scoop them up for safekeeping ;-)
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nobusCommented:
i still don't know if the drive is seen correct in the bios - can you answer that with a yes or no ?
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mklmanuAuthor Commented:
Hi nobus,

no the drive is not seen at all in the bios
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nobusCommented:
then you need recovery services; here some links - contact them, and ask for the cost of recovery :
http://www.lowcostrecovery.com/index.html                        data recovery Company
http://www.gillware.com/                                 "           "                   "
http://www.drivesavers.com/services/estimates.html                     "           "                   "
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DavidCommented:
How will data recovery software talk to a HDD that the SATA controller can't talk to?
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David Johnson, CD, MVPOwnerCommented:
@dlethe: I agree, only if the system recognizes that the drive exists will you even have a slim chance.. hard drives fail (I've had drives fail anywhere from DOA -> 10 years.. but they eventually will fail that is a fact of life.. like you are born to live to die.. you can't get rid of the fact that at some point you will die.

All one can do is prepare for the eventuality as best as possible and to live with the consequences.
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mklmanuAuthor Commented:
After all the effort and time to get my data back, I am taking the HDD to the seller and having it replaced with a new one.

Thanks all the experts that submitted their comments/expert views.
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