fcirillo
asked on
MS Word does not save
I am running MS Office 2010 in Windows XP SP3.
From day to night, if I open a new Word file and try to save it, I received a prompt sound from Windows without any message, and the file is not saved. The same happens if I try to use "save as".
If I open and existing Word file, the command "save" works fine, but the command "save as", receive the same prompt sound from Windows without any message.
For Excel and PowerPoint everything is fine.
From day to night, if I open a new Word file and try to save it, I received a prompt sound from Windows without any message, and the file is not saved. The same happens if I try to use "save as".
If I open and existing Word file, the command "save" works fine, but the command "save as", receive the same prompt sound from Windows without any message.
For Excel and PowerPoint everything is fine.
Xaelian
Check the NTFS permissions on the default documentfolder. Probably My documents. Probably something change to the permission. Give your useraccount full control on it.
When did this issue happen. Could you try a system restore to an earlier date?
Also could be an add on causing the issue. Try running word in safe mode ie at a run prompt type winword /a See if it saves ok then.
Another option is to run the office setup and choose repair. This should not effect any documents you currently have.
This may be a good starting point. Let us know if this is not a fix for you
Also could be an add on causing the issue. Try running word in safe mode ie at a run prompt type winword /a See if it saves ok then.
Another option is to run the office setup and choose repair. This should not effect any documents you currently have.
This may be a good starting point. Let us know if this is not a fix for you
Just another point. Have you run a full AV check on your PC. Long shot but could be a virus?
ASKER
NTFS permissions are OK.
Use of winword /a didn't solve.
Which AV do you recomend for this case ?
Use of winword /a didn't solve.
Which AV do you recomend for this case ?
I dont think this is any permission or virus issue, do a repair installation of office 2010
I use malwarebytes and AVG and always have great success with that.
Both can be downloaded free too. Worth running a scan to be sure. Make sure both databases are current and run a full scan. Time consuming i know but better make sure its not a virus.
Maybe some other can suggest a good AV but i stick with these two.
Good luck!
Both can be downloaded free too. Worth running a scan to be sure. Make sure both databases are current and run a full scan. Time consuming i know but better make sure its not a virus.
Maybe some other can suggest a good AV but i stick with these two.
Good luck!
Just another thought.
is this a trial version or full version. If it was a trial version has it expired?
is this a trial version or full version. If it was a trial version has it expired?
ASKER
No it is not a trial version. It is official.
Can you do an office repair? Afterwards reboot your computer and retry it?
Does your eventviewer gives you an error?
Does your eventviewer gives you an error?
ASKER
I have done office repair, wihout success. The problem is still the same.
Eventviewer does not give any error message.
Didn't try yet antivirus.
Eventviewer does not give any error message.
Didn't try yet antivirus.
Take a look at this. It can be that their is a corrupt setting in your registry. You can use the "Fix it" program. But I would go to the section: "Delete the Word Data registry subkey", this will probably resolve your issue.
http://support.microsoft.com/kb/921541
http://support.microsoft.com/kb/921541
have you tried complete uninstall and re-install the office again?
Sorry, if repair installation did not work then reinstall may also not work. Do onething goto
C:\Users\[your_username]\A
and delete or rename normal.dotm and open word and let it create the normal.dotm template and then open a new document and try save or save as
C:\Users\[your_username]\A
and delete or rename normal.dotm and open word and let it create the normal.dotm template and then open a new document and try save or save as
Sorry yours is Windows XP check here
C:\Documents and Settings\<Username>\Applic
and delete normal.dot
C:\Documents and Settings\<Username>\Applic
and delete normal.dot
ASKER
In C:\Documents and Settings\<Username>\Applic
I deleted the file Normal.dotm .
It works.
After have been done that, I saw in the C:\Documents and Settings\<Username>\Applic
Could you explain the meaning of this "!" inside the Word icon.
I deleted the file Normal.dotm .
It works.
After have been done that, I saw in the C:\Documents and Settings\<Username>\Applic
Could you explain the meaning of this "!" inside the Word icon.
It's just a mark that's a template. It's not a problem. Everyone's normal.dotm has this.
Can you save your documents now? Otherwise try my fix.
Can you save your documents now? Otherwise try my fix.
ASKER
Must I do the same for Normal.dot and Normal.dotm ?
Hi the meaning of ! mark is the macros are enabled
ASKER
Ok now it works. I can save the word document.
Just a final question. Should I delete also the Normal.dot file. because I have deleted just the Normal.dotm.
Just a final question. Should I delete also the Normal.dot file. because I have deleted just the Normal.dotm.
ASKER CERTIFIED SOLUTION
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