Basic Active Directory Account Management / Password rest tool needed

Posted on 2012-08-17
Last Modified: 2014-03-28
Hi All

About 30% of our helpdesk calls are related to basic account management and password resets, we are unable to do a self service portal so was looking to see if there were any tools that perform this function and would be quicker / easier to use for our level 1 service desk staff than using ADUC

Question by:ncomper
    LVL 13

    Assisted Solution

    Well you could set up Microsoft ForeFront Identity Manager. It's to build processes for proper management of automatic user provisioning. But it's a large task to implement it. But afterwards you'll see that it was worth it.

    I would recommend it. Using 3rd party tools on your AD isn't a really good choice. Microsoft ForeFront Identity Manager is designed for this. Or you could ask your developpers to create a basic website where the level 1's can do it.

    But personally go for Microsoft ForeFront Identity Manager.
    LVL 39

    Assisted Solution

    by:Krzysztof Pytko
    Have you considered using standard Active Directory Users and Computers console ?
    You can simply delegate control to HelpDesk and allow them resetting passwords. This is the most simple solution and it's free.

    You need to install Administrative tools (for XP) or RSAT (for Win7) on their computers.

    For AD delegating rights, you may check articles on my blog for that at

    Tools for XP

    and for Win7

    LVL 9

    Assisted Solution


    Here is a solution that will let your end users do it themselves and save your guys 30% of their work:
    LVL 3

    Assisted Solution

    Another option would be to give them the Active Directory Administrative Center.
    LVL 57

    Accepted Solution

    Using good third party tools is fine with AD.  Microsoft has plenty of partners.  Take a look at Quest for example.  I use adfind almost every day.

    Another tool worth looking at is

    Definitely test out various tools and price will also be a factor I'm guessing (like it is for almost everyone these days)


    LVL 5

    Author Comment

    Thanks all ill have a look

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