GAL not updating

Posted on 2012-08-17
Last Modified: 2012-09-24
I had a database that was corrupt and I had to move some mailboxes from one of my mail servers to the other. After I moved the mailbox the users can send mail internally and externally just fine. I can send to these users with no issues from OWA but sending them an email in Outlook causes a bounce message. The bounce says that the recipient cant be found but it is querying the third mailbox server instead of the new one that I moved them to. I have waited 48 hours for extra time for the address book to update and download changes even though is set to auto dl every morning at 5. The home.mdb path also seems correct. I have even tried to maunally download the address book both with and without "download changes since last send/receieve" checked. Can anybody shed some light on this.

Question by:cwest420
    LVL 17

    Accepted Solution

    Take "cached exchange mode" off for one user account on one workstation, open Outlook, then Send/Receive All", then exit Outlook and put "cached exchange mode" back on.  Open Outlook, try sending again.

    Author Comment

    Just out of curiousity... will this cause them to lose their public folder favorites? Just want to know if they will have to set those back up or not.
    LVL 17

    Expert Comment

    by:Brad Bouchard
    This will not mess with public folder favorites.
    LVL 52

    Expert Comment

    by:Manpreet SIngh Khatra
    What i would say is check if there is any issues with OAB ..... if issue tomorrow affects more users we cant always ask them to move Outlook profile to Online and back to cache .... if the data isnt there is OAB it will keep on affecting users.
    Let us know if there is something or else i guess you can be sure your good :)

    - Rancy

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