service is in stopping mode

How do I force a stop for a service that just says stopping? I'm on server 2003 r2 32bit.
Who is Participating?
Krzysztof PytkoConnect With a Mentor Senior Active Directory EngineerCommented:
I would not use kill for service as it may lead to unpredicted server behavior :/
I would strongly recommend server restart to get that fixed. If this service is hung that might be difficult to get it working after kill

Jamie GillespieSenior IT ConsultantCommented:
Which service is it?
Go to the command-prompt and query the service (e.g. the SMTP service) by using sc:

    sc queryex SMTPSvc
    This will give you the following information:

            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 388
            FLAGS              :

    or something like this (the "state" will mention stopping).
    Over here you can find the process identifier (PID), so it's pretty easy to kill the associated process either by using the task manager or by using taskkill:

    taskkill /PID 388 /F

    where the /F flag is needed to force the process kill (first try without the flag).

Please be careful when you do this; it's useful for emergencies but you shouldn't use it on a regular basis (use it as a last chance to solve the problem or to avoid the need of a reboot in an exceptional situation). It can even be used to stop a service that has the "NOT-STOPPABLE" and/or "IGNORES_SHUTDOWN" flag set (e.g. Terminal Services on a Windows Server 2003 is non-stoppable), at least when it's not hosted in the system process. You can query all this information by means of the sc command.
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

jmahlmannAuthor Commented:
Acronis Managed Machine Service

That is the service and I type that it and it keeps telling me there is no service.
jmahlmannAuthor Commented:
Yeah. That is what I was going to do, but I have to wait till tonight.
Krzysztof PytkoSenior Active Directory EngineerCommented:
Yes, make sure that no one is working and send earlier some info that you are going to reboot server at... and it will be unavailable for ... minutes, please close and save you data to prevent its loss

Just in case to be able to explain your boss that it was planned and users were informed :)

(NOTE: What follows is purely for comedic relief.  The author assumes no responsibility for damages or loss if you decide to act on this post.)

Or, you could do what one of our (former) entry-level NOC technicians did - just pull the plug!  Much quicker and easier than all that pesky policy/procedure and graceful shutdown malarkey.  *face palm*

Me: "Do you have anything to say to possibly explain why you thought this was OK?"
Tech: "Well...I did have a brain injury as a child that affects my short-term memory.  That's why I take so many notes."
Me: "..."
Tech: "I've had six brain surgeries."
Me: "..."
jmahlmannAuthor Commented:
Had to shut down.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.