Crash Problem..?

Posted on 2012-08-18
Medium Priority
Last Modified: 2012-08-28

I have a really strange problem with one of the Poweredge servers we have. It is running SBS 2008 with Exchange 2007. the time before it was fine for 6 weeks then it crashed twice in two days..! No updates were applied before that point.

When it crashes there is no BSoD, no reboot, no dump, not even any indication of what caused it in the logs. When it happens neither I (locally) or anyone else can log on or off... more importantly the screen is completely blank, its on, as is the server but there is nothing on the screen. The only thing I can do is hard boot it, not ideal but its the only way to get it going again, then it can be fine for 1 day or 3 weeks..!

Its so sporadic its proving very difficult to pin it down, any thoughts or ideas would be very helpful...?

Personally I think its hardware, perhaps the video card..??

Question by:ServTech
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38307383
I guess if its Hardware issues why not have the vendor do a Drive health check ?
For Exchange try EXBPA ?
Do you have any AV is that Upgraded ?
Hope you have good backups of the Exchange Database and System State ... just in case something happens.

- Rancy

Author Comment

ID: 38307524
The server is not covered by Dell warranty or extended warranty any more...

I'm pretty sure it's not Exchange causing the crash, otherwise the error logs would reflect that...

Yes we use EST for servers and yes it updates every day...

Of course.. :-)

Any other ideas anyone..??
LVL 24

Expert Comment

by:Radhakrishnan R
ID: 38307861

I would suggest you to enable performance monitor http://blogs.technet.com/b/girish/archive/2007/10/15/how-to-use-performance-monitor-wizard-perfwiz-on-sbs.aspx and try to narrow down which is causing the issue.

Also, enable minidump and startup and recovery>>enable system failure>>Automatic restart>>So that it should create a mindump and event logs as well.
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LVL 60

Expert Comment

by:Cliff Galiher
ID: 38308034
That sounds like hardware to me.

Author Comment

ID: 38317390
Performance monitor and reliability monitor are enabled already but have not revealed the cause as yet...

I tried to enabled minidump, and auto restart but each time I choose those and press ok, the next time I go back into that tab the choice has defaulted back to 'Kernal Dump'..? Why..?

My hunch is that is hardware as well...

Any more ideas..??


Accepted Solution

ServTech earned 0 total points
ID: 38324790
For anyone who is interested, it seems like I'm not alone..!

LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38324828

Author Closing Comment

ID: 38340061
It's not really a solution but it is the reason.... sorry guys.

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