About a third of Acronis restored files are corrupted / unreadable

Posted on 2012-08-18
Last Modified: 2016-10-27
I have a couple of encounters:
if I restore entire partition from an Acronis .tib image,
no issue.

However, if I select a folder (not system folder but
just a directory containing data files), quite a number
of files will be corrupt / unreadable & whenever the
PC (holding the restored files) are booted up, it will
prompt (in a light blue screen) to run chkdsk : there's
2 times of prompting.

After bootup, those files restored can't be read /
copied out.

I've encountered this on an Acer Travelmate laptop
(restoring c:\mydatadir)  & on a Thinkpad (restoring
d:\data ).

Both laptops are on Win XP Professional SP3

I did not select Acronis "universal restore", just a
usual restore.

The very same Acronis images if restored as a whole
to a partition/drive will not result in this issue.

Any idea?
Question by:sunhux
    LVL 46

    Assisted Solution

    Problem is with the PC.  bad memory, HDD out of spare blocks, overclocked bus, etc ...

    If the backup wasn't readable you would have unrecoverable read errors on the restore. The fact you have successful restoration on another machine supports that.

    Run hardware diagnostics.  This has nothing to do with Acronis.  Had you just written that much data to a HDD with SQL server, you would have blamed that software for the problem.
    LVL 14

    Assisted Solution

    Create and image of the entire directory in D drive or any other partition or external harddisk
    Then right click on TIB file, and mount it as readonly
    Now copy the contents
    you can even modify the contents if mounted as read and write mode
    You can even restore the selected files at the same location or at a new location

    Author Comment

    How do I mount a TIB file using Windows Explorer?

    I suspect the way I go about doing restore (or selecting folders
    for restore) in Acronis is incorrect.  Likely not a PC/Acronis issue
    but a case of using it correctly
    LVL 14

    Assisted Solution

    Once the backup is created
    Right Click on the backup file
    you will see an option to mount it

    Author Comment

    Hi Shahzoor,

    Refer to attached "Windows Explorer" screen shot:

    There's no "Mount" option shown when I right-click.

    Must I have Acronis True Echo Enterprise installed
    on my Win XP laptop in order to get this "Mount"

    My Acronis version was quite old (dated 2008) &
    I've misplaced my original media.  Can I download
    some sort of 'reader' which could do selective
    extraction of files/folders  (just like Ghost Explorer
    reading / extracting a backup Ghost image ) ?
    Let me know the link to download this reader or
    'Acronis explorer'
    LVL 14

    Assisted Solution

    The mount option will only appear if the software is installed on the machine

    There are no third party software available which can mount acronis files

    Author Comment

    Can an older or newer version of Acronis True Echo Enterprise
    mount a tib file that's created using a different Acronis version?

    Any url that I can download from Acronis just the mounting
    utility or I'll have to install the full Acronis True Echo Enterprise
    LVL 14

    Accepted Solution

    No you will have to install the full version, only mount tools are not available
    try to use a trial version
    sometimes the newer versions show the older files are corrupt
    Its recommended to use the same version

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