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Register Windows 7 that was previously 'non genuine'...

I have a customer who's windows 7 laptop was displaying issues when we tried to install programs.  It was determined that the copy of windows7 was either not genuine or someone hacked or made it look registered for some reason.  She purchased the laptop at Best Buy last year but does not have the receipt.   She went ahead and purchased another copy of Windowss7 from the microsoft website and has the new product key and we can download the iso or exe.

Is there an easy way to update her OS and make it 'genuine' without having to reinstall the OS?  We dont want to have to rebuild this laptop.  Suggestions please.. we want this to be EASY and QUICK.
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mchyzik
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mchyzik
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2 Solutions
 
Ady FootSharePoint ConsultantCommented:
You can just update the installation with the new product key:

1.Click on the Start Button and type: CMD (into the 'Search programs and files' field in the Start Menu)
 2.The Start Menu will show 'CMD.exe',  
3.Right-click the CMD.exe file and select Run As Administrator.
4.In the CMD window, type: slmgr.vbs -ipk <type your product key here>
5.To activate windows after changing the key, type: slmgr.vbs -ato
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als315Commented:
You can try to enter new key. It should be possible if Windows version it the same.
If new version is higher then installed, you should upgrade version from downloaded medis. If installed version is higher then new one, it will not be possible. You can upgrade, but can't downgrade.
Can you show here both versions?
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rindiCommented:
If the key is for the same version that is installed, you should just be able to enter the license key and then activate (for example if home premium is installed and the key is also home premium). If it isn't the same version I think you need a re-install.
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Elton PascuaCommented:
Search for Windows Anytime Upgrade from the start menu and go with the wizard.
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Ady FootSharePoint ConsultantCommented:
It amazes me how many times experts can post the same thing lol.  Do let us know how you get on mchyzik :)
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rindiCommented:
Personally I'd suggest a complete new installation. If the PC has an illegitimate OS on it, chances are big that there is also malware and other illegitimate software on it that you don't know of. A fresh install would clean that stuff off too.
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Ady FootSharePoint ConsultantCommented:
Bindi - I agree but the author has specifically stated that they wish not to do that.  A decent antivirus solution (ESET Nod32 for example) will take care of any malware.
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rindiCommented:
But not of any other not legit software. Even though the author doesn't want to re-install he should really convince the customer that this is the better solution. It's also not just malware, but possibly a cracked version of windows, if there are files that were changed to crack the OS, it will still not be legit or work properly even if the key is changed, as the EULA of m$ for the OS prohibits changing system files.
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mchyzikAuthor Commented:
I contacted MS directly and they verified that this is a GENUINE copy. THey have been working remotely on my system now and it has been determined that the system files were corrupt, thus requiring us to perform a system repair.  

I want to thank you folks for your quick response to me!!!  I'll come back if I require more information.
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Elton PascuaCommented:
I think we should honor Rindi's comment and retain scoring as it is because his recommendation became the ultimate path.

Although it was mentioned in the post of the mchyzik that a quick fix is wanted, that shouldn't stop experts from providing insights against the question if it's a better way to fix things. In numerous instances, I have answered questions sometimes way beyond what the one asking has intended it to be.
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rindiCommented:
I agree.
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rindiCommented:
I meant I agree to a split, the post above wasn't there yet...
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Ady FootSharePoint ConsultantCommented:
I disagree, my post at the top of the thread, provided the exact answer to the question asked.
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mchyzikAuthor Commented:
OK, then split them.  I dont think I have the ability to change it.. do I?  I would be more than happy to do this.
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mchyzikAuthor Commented:
splitting,  I do thank you both for your wonderful assistance with this issue.
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