Users unable to Save or Save-As on Network Shares - random issue- Storage Server 2008 R2 SP1
Posted on 2012-08-19
Our 2003 R2 server crashed and we transferred all of the Shares onto the new HP StorageWorks X1600 G2 NAS with Stoarge Server 2008 R2 SP1 OS.
Domain functional level is currently 2003, will be upgrading to 2008 soon.
Our shares were recreated on the D: Partition of the NAS and users connect to these shares through mapped network drives \\NAS\Share
What started happening immediately since the migration is that User couldn't save any files on the network drives. We corrected the issue by checking the "Delete" check-box under NTFS permissions. That corrected the issue or so we thought....
Now, a slightly different issue is happening randomly where users can not Save or Save-As the files on the network drives. As I mentioned the issue is very random, happens to one person today and to another person tomorrow. I`ve advised my users to try Save-As, that doesn't always work. So now when issue is encountered, users save file to the desktop then copy/paste to the network drive. I`ve also noticed that sometimes when users attempt to save a file, a temp file is generated and an additional empty 0Kb office doc is created. This is not only happening to Office applications, also happens with Adobe InDesign, Photoshop etc.
I thought that it could be Symantec AV related issue, so we installed SEP client on the NAS, we also adjusted the policy to trust other machines that run Antivirus. Disabled scan of network drives but to no avail...
We then rebuilt the share permissions.
Properties of the Share --> Sharing tab --> Advanced Sharing --> Permissions:
Security Group - Change & Read
Domain Admins & Local Administrator - Full Control
Properties of the Share --> Security Tab
System, Local Admin, Domain Admins - Full Control
Security Group - Modify, Read, Write, R&E, List Folders
Properties of the Share --> Security Tab --> Advanced Tab --> selected Security Group --> Change Permissions --> Selected Security Group --> Edit
Everything is checked except for: Full Control, Change Permissions & Take Ownership
Owner on the Share is Local Administrator
Another thing that I`ve noticed is that when the user creates a new file, that user is automatically set as the Creator Owner. I don't remember if this was also the behavior on the 2003 boxes...
We contacted Microsoft, they bored us with running the net mon captures for almost two weeks and without any results. So one day we run the capture on the client and the NAS and MS can't find anything wrong and have been asking me to rerun the captures.
We also disabled the Offline Caching on the couple of client machines, but it didn't help.
At this point I'm at a loss as Microsoft's latest suggestion was to go inside the NTFS permissions and set the Security Group with permissions to change permissions....
I don't want my users to change permissions period..
Any suggestions ? Forgot to mention, majority of client machiens are WIN7 Pro. We have a few XP boxes, but XP users didn't report this issue.