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Document displays differently on laptop with Word 2010

Posted on 2012-08-19
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Last Modified: 2012-09-09
I have a document which displays differently on a laptop with MS Word 2010 to every other PC or laptop I open it on (also Word 2010)

The issue specifically is that the text in the document breaks onto different pages so looks different on screen and prints out differently. It's almost like the spacing is different but only when the document is openned on this laptop.

I have tried many things including: reintsalling word, reinstalling office, deleteing normal.dotm,  deleteing HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word from the registry, copying normal.dotm from another PC, logging onto laptop as a different user, checking page setup and paragraph settings side-by-side with other PC, checking all Word options side-by-side with other PC, changing default printer, deleting both printers and drivers.

Any suggestions?
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Question by:crystaltec
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Expert Comment

by:Jose Parrot
ID: 38310320
Seems the Printer Options are different in the PCs.
If PC 1 has the default printer for "A4" paper size and PC 2 has "Letter", this could originate different results. The same applies for settings of margins.

Other cause can be the Fonts. If a document is set to use some font and that font isn't available in the PC, then Word has a substitute for it. Sometimes we don't notice immediately, but in some case it is evident. Microsoft has created a strange font named Calibri, which sizes, in points, are absolutely different to the same size, in points, for Arial. As the shapes of Calibri and Arial are very similar one to other, we may not notice the substitution, but the paging will be very different.

Jose
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Expert Comment

by:wolfcamel
ID: 38310338
as joseparrot says..
this often happens across PCs, so if a document really must have accurate formatting then you need to put in manual page breaks.
also look at the options for embedding the fonts in the document.

this is one reason why making a pdf will guarantee a document prints the same on all systems.
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Expert Comment

by:Jose Parrot
ID: 38310354
As seems you have exhausted the printer settings possibilities, the chances are for the font problem.

I found a review on fonts I made last year, where I compare Arial and Calibri.
Ariel 16 bold is similar to Calibri 18 bold, but not exactly equals. Arial 10 normal is quite similar to Calibri 11 normal. In a long text, would happen differences, impacting the paging.

Not only the font size is different. Calibri is wrong, not adherent to the point size pattern adopted in all the world (probably due to patents rules). The inter-space (between letters) and inter-line space are different also to the ones of Arial or Helvetica.

There are similar situations with other fonts, but the case Arial/Calibri is the most common.
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Expert Comment

by:Jose Parrot
ID: 38310363
Yes, wolfcamel. Manual breaking can be tedious in a long document, but permits better and  controlable results. And PDF, I agree too, is better to distribute documents. Adobe rocks on that!
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Author Comment

by:crystaltec
ID: 38310365
There is a button in Word options > Advanced > Show document content, called 'font substitution'. When i open the document and click that button on the laptop or my PC, i get the same message 'No font substitution is necessary. all fonts used in this document are available'

There are actually two laptops with this same problem. Same model, bought at the same time, used in the same office.

When i open the document on the laptop i have checked the paper size and is deffinitely A4.

My suspicion is the printer but even when i completed deleted the 2 printers and drivers the problem still existed
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Expert Comment

by:wolfcamel
ID: 38310371
also - as wierd as it may sound - the graphics display drivers are integrated with all of this - going back to the old days of wysiwyg.

You may find that the two laptops display identically if they have the same display adapter, but the PCs display differently.

otherwise, check that each is set to the same resolution as another test
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Author Comment

by:crystaltec
ID: 38310645
I have changed the screen resolution and this made no difference.

I also just this afternoon re-checked that the page size default for the printer is set to A4.

Oh and the document does have manual page breaks.

I'm at a bit of a loss about what to do next...
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Expert Comment

by:wolfcamel
ID: 38310948
margins?
I am starting to agree with you "at a loss"

is it just one document or several - perhaps there is some sort of hidden character or corruption..try copy and paste into a new document?
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Author Comment

by:crystaltec
ID: 38314875
i haven't tried copying into a new document but it is several documents with this problem. I'm sure if i checked it would actually be every document.

I'm really trying to avoid formatting the laptop and reinstalling from scratch.
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Expert Comment

by:wolfcamel
ID: 38315581
what about a different user on that same laptop?
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Author Comment

by:crystaltec
ID: 38318561
Yep tried that too and it was a brand new user
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Expert Comment

by:DIIRE
ID: 38319473
After looking through all the possible settings in Word that could change the layout I'd try the following:

Try un-ticking Scaling for A4 in Options > Advanced > Print

Another place to look would be Compatibility Options for > expand Layout Options and make sure the settings are the same for notebooks as they are on the pc's.
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Author Comment

by:crystaltec
ID: 38343656
I'm taking a look at this laptop later this afternoon. I'm fairly sure I've checked both of those options, but i will again.

Basically I've got it booked in this afternoon for a complete re-format and rebuild. I've been avoiding doing that because it's a bit of a sledgehammer approach but it's my last option.

I uninstalled Office, but it doesn't seem to completely uninstall because all the user customizations exist after the reinstall. Even deleting the reg key i mentioned above doesn't clear the user customizations like i expected it would.

I believe the files that it is leaving are the files that contain the settings that are causing this problem.
If i could find a way of uninstalling and then not leaving any trace of office, perhaps this would fix the issue?
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Accepted Solution

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crystaltec earned 0 total points
ID: 38366335
I did a complete re-install of windows and office from scratch and this resolved the issue

Kind of annoys me that there is no true way to COMPLETELY remove Office with no trace of it.
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Author Closing Comment

by:crystaltec
ID: 38380608
Although i appreciated the responses, nothing helped except a reinstall of windows
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