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How to resolve PDF printing?

Posted on 2012-08-19
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Last Modified: 2012-08-21
Dear EE experts,

We would like to ask for tech support on how to resolve this PDF printing problem.
Kindly see the attached embed script for the result after we tried to print into PDF any website. After printing, it would pop up a notepad with this result:
%%[ ProductName: Distiller ]%%
54lpul not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[69 53 82 53 56 79 0]
()


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Open in new window


We tried to uninstall and re-install the Adobe Acrobat 9 Pro, but still same result.
But if we'll print into PDF any documents (from MS Office program), there's no problem.

Please advise what went wrong and how to resolve this problem...

Thank you!
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Comment
Question by:Stiebel Eltron
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9 Comments
 
LVL 19

Expert Comment

by:deroode
ID: 38310819
How do you print to the distiller printer? Did you mean to attach a script?
The error message seems to say that you try to print with a non-existent font (541pul), maybe you can change that?
0
 

Author Comment

by:Stiebel Eltron
ID: 38310839
Hi there deroode!

Thanks for your response.

A week ago, the user doesn't have any problem in printing into PDF, until last week (Thursday), the just select the Print -> Adobe PDF -> Save, then the program will do the conversion to PDF. But last week, the said user encountered that problem and we even tried to remove the Adobe Acrobat and re-installed it afterwards, but still the same.
We don't know what went wrong...

Hope to hear again soon...

Thank you!
0
 
LVL 19

Expert Comment

by:deroode
ID: 38310882
Can you print in Office with the Adobe plugin or do you print to the Adobe PDF printer? Can you print with notepad or wordpad? Does the error occur with all programs you try to print to PDF with?
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Author Comment

by:Stiebel Eltron
ID: 38310917
if we're printing using any Office applications, there's no problem.
Notepad, wordpad, no problem, only with webpages, and print into PDF... even the simple Google.com, the result is the same as the result I attached above...
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LVL 19

Accepted Solution

by:
deroode earned 2000 total points
ID: 38311206
What internet browser are you using? Does this problem occur with a different browser too? (e.g. Firefox)
0
 

Author Comment

by:Stiebel Eltron
ID: 38314822
hmmm.... the user have IE only, that's why we couldn't compare if that problem occurs too with other browsers. However, if we test it with other PC, no problem, only with that PC and that browser, Internet Explorer.
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Author Closing Comment

by:Stiebel Eltron
ID: 38315023
Though we didn't get the exact solution, but we got the idea how to resolve the problem. IE problem, we installed Google Chrome and there's no problem at all... The user can print into PDF normally.

Thank you!
0
 
LVL 19

Expert Comment

by:deroode
ID: 38315184
You can also try to reinstall IE 9

http://www.microsoft.com/internetexplorer
0
 

Author Comment

by:Stiebel Eltron
ID: 38315197
Yup! but we don't want to use IE and the user like the Chrome anyway, so thanks a lot for the great support!
Maybe later we'll do re-install IE9, if necessary, if needed in some job.

:)
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