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Mac's printing to Sharp MX-M700

We have a couple large network MFP - Sharp MX-M700, I can get windows users to print to the device with no problems, Mac users 10.7, see the printer(setup via IP) and can be configured but when printing the job appears to print (printer pops up with 1 in print icon on mac then disappears), when checking the printer there is no document.

The same scenario happens on multiple mac devices, but PC's are fine. Using the Sharp OSX driver, and have setup via lPD, and IPP.
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MylesDRecon
Asked:
MylesDRecon
1 Solution
 
XaelianCommented:
Hi can you try the following?

We'll start by opening System Preferences, where we chose the Print & Fax preference pane. There you should see a list with all the printers you've currently installed. Click the '+' button to add a new printer. This opens the Printer Browser. Then hold down the Option key and click More Printers; this lets you access the "Advanced" options from the first popup menu.

From the Device menu, select Windows Printer via SAMBA. You can chose the Device Name yourself, but the "Device URI" is a little bit more complicated. It should look like this:

smb://username:password@computername/printername

where:

    username is the username of an account on the Windows computer.
    password is the password of this user on the Windows computer.
    computername is the network name of the computer
    printername is the name under which the printer is shared on the Windows computer.

Have you installed the latest printerdriver on the Mac?

Here you have the link for the driver:
www.sharp-idncservice.com/DesktopModules/SharpDriver/SDdlViewFile.aspx?IDFile=11461&file=Dragon2-1200-OSX10.7.zip&location=\\10.0.10.65\Index\idncservice\\DriverFiles\Dragon2-1200-OSX10.7.zip&From=SharpUSA
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MylesDReconAuthor Commented:
Yes, I have installed the latest driver from Sharp.

The printer is not currently setup to be shared from Windows. I was just pointing to the IP for Win7 and OSX machines to print. I guess I could setup the printer on the Windows Server and try this but was really hoping for direct IP printing.

Thanks for the help.
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XaelianCommented:
Normally IPP will function. But with Sharp printers, you need to have the post script kit installed on the printer. Otherwise you can't print from your Mac.
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MylesDReconAuthor Commented:
Sorry for the missing info, but there is a good chance this printer was working fine with mac users at one point. I will have to verify that a mac user actually printed prior and verify post script is installed.

 The only difference is that we moved to a new network. Network layer is fine as from the sharp I can ping to any IP address.
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XaelianCommented:
It doesn't mean that when you can ping it, you can print to use (only with MAC OS X). If the post script kit is not installed on the printer it will not work. You can do everything with it, except printing.
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dallensworthCommented:
The Sharp MX-M700 only supports PPD printing with Mac OS X so you'll need to add the Postscript 3 emulation option to your printer.  From the sounds of it you see your printer and everything looks like it works right but nothing comes out or perhaps the printer gets an error.  This would be expected behavior if the printer didn't have support for PPD turned on.  

Here is a link for some information about what PPD is.

http://www.ehow.com/info_12178248_postscript-printer-description-ppd-mac.html
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CincyItSolutionsCommented:
In order to print to a Sharp MX-M700N you have to have the postscript option on the machine, there is no work around to this. Some of the newer lower end color machines are starting to come standard with the post script kit enabled but on the larger machines it is still an add on requirement.
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MylesDReconAuthor Commented:
I confirmed that Post Script was not enabled on 3 of the 5 units we have which was the issue. Thanks for the help.
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